Spokk
Turn customer visits into Google reviews, loyalty and referrals on autopilot
About Spokk
Spokk is a customer feedback and reputation platform for local service businesses that texts every customer after a visit, collects a quick rating, and uses AI to draft a ready-to-post Google review the customer can share in one tap. The same check-in also triggers loyalty visit tracking, referral links, testimonial requests and paid membership billing, so follow-up runs without manual work. It also imports existing Google reviews and drafts AI replies that post straight back to Google.
Pros & Cons
Pros
- One flat price covers unlimited locations, seats, contacts and SMS sends, so cost does not climb as you grow
- AI drafts the entire Google review for the customer, which removes the blank-page problem that stops most happy customers from posting
- Feedback, loyalty, referrals, testimonials and memberships all fire off a single check-in rather than needing separate tools
- Includes a dedicated toll-free SMS number for US and Canada instead of routing through a shared shortcode
- Publishes its own platform metrics (14,000+ ratings, 1-in-3 click-through to Google) rather than only vendor-estimated ROI
- Ships HubSpot, Zoho and GoHighLevel connectors plus an API, so check-ins can be triggered from an existing booking system
Cons
- Only one paid plan, so a single-chair salon pays the same $149/month as a multi-location clinic group
- No free tier once the 14-day trial ends, which is steep for very low-volume businesses
- Toll-free SMS numbers are limited to the US and Canada, so SMS coverage elsewhere is less clear
- Review generation is built almost entirely around Google, with little support for Yelp, Facebook, Trustpilot or industry directories
- Small bootstrapped team behind the product, which means less enterprise support tooling than Podium, Birdeye or Reputation.com
Key Features
AI review generation
Turns a one-line piece of customer feedback into a complete, unique Google review draft the customer copies and posts in a single tap.
Google review management
Imports all existing Google reviews, matches them back to customers in your account, drafts warm AI replies, and posts them to Google.
SMS feedback automation
Sends a personalised feedback form by SMS roughly two hours after a visit, with a 24-hour reminder and skip logic for non-responders.
Loyalty program
QR check-in logs each visit automatically and fires a reward SMS when a customer hits a milestone.
Referral system
Sends each happy customer a unique referral link about 20 days after their visit and rewards both sides automatically when a friend books.
Paid memberships
Sell up to three recurring membership tiers, monthly or annual, through a branded portal with payouts via Stripe Connect.
Video and text testimonials
Automated testimonial requests go to your highest-rated customers, collecting video and written social proof for your site and socials.
Staff performance ratings
Attributes ratings and feedback to individual team members so you can see who is winning or losing customers.
Integrations and API
Connects to HubSpot, Zoho and GoHighLevel, plus a REST API for triggering check-ins from your own booking or POS system.
Multilingual forms and QR codes
Feedback forms and printable QR codes available in five languages for front-desk and checkout collection.
Pricing
- Unlimited locations, team members and contacts
- Unlimited SMS and email review requests
- AI-written review drafts and AI reply drafts
- Google review import and one-tap replies
- Automated follow-up sequences for non-responders
- Dedicated toll-free SMS number (US and Canada)
- Loyalty, referrals and paid memberships
- Video and text testimonials
- Feedback forms and QR codes in 5 languages
- Staff performance ratings
- HubSpot, Zoho and GoHighLevel integrations plus API access
- Everything in the monthly plan
- Billed annually at $1,490
- Saves roughly 17% versus monthly billing
- No contract, cancel anytime
- Full access to every feature
- No credit card required
- Optional 15-minute guided setup call
Best For
Dental and medical clinics building Google visibility
Text every patient after their appointment, convert positive feedback into an AI-drafted Google review, and catch complaints privately before they become public one-star ratings.
Salons, spas and studios driving repeat visits
Log visits by QR check-in at the front desk and trigger automatic reward texts at milestones so clients have a reason to rebook.
Service businesses growing through referrals
Send happy customers a unique referral link 20 days after their visit and reward both sides automatically, acquiring new customers without ad spend.
Local businesses adding recurring revenue
Package services into up to three paid membership tiers billed monthly or annually through Stripe Connect in a branded customer portal.
Multi-location owners tracking staff quality
Attribute ratings and written feedback to individual team members across locations to see which staff and sites drive satisfaction.
Similar Tools
Brand24
AI-powered social listening and media monitoring tool
SurveyMonkey
AI-powered surveys and market research with 335M+ global panelists
Typeform
Conversational forms and surveys that boost completion rates 3.5x
HappyOrNot
Instant customer feedback with smiley-face terminals and AI analytics
Loyal-n-Save
Omnichannel loyalty rewards platform for retail and small businesses
Cello
User-led growth platform that adds referral programs to any SaaS product in hours