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Turn customer visits into Google reviews, loyalty and referrals on autopilot
Spokk is a customer feedback and reputation platform for local service businesses that texts every customer after a visit, collects a quick rating, and uses AI to draft a ready-to-post Google review the customer can share in one tap. The same check-in also triggers loyalty visit tracking, referral links, testimonial requests and paid membership billing, so follow-up runs without manual work. It also imports existing Google reviews and drafts AI replies that post straight back to Google.
Turns a one-line piece of customer feedback into a complete, unique Google review draft the customer copies and posts in a single tap.
Imports all existing Google reviews, matches them back to customers in your account, drafts warm AI replies, and posts them to Google.
Sends a personalised feedback form by SMS roughly two hours after a visit, with a 24-hour reminder and skip logic for non-responders.
QR check-in logs each visit automatically and fires a reward SMS when a customer hits a milestone.
Sends each happy customer a unique referral link about 20 days after their visit and rewards both sides automatically when a friend books.
Sell up to three recurring membership tiers, monthly or annual, through a branded portal with payouts via Stripe Connect.
Automated testimonial requests go to your highest-rated customers, collecting video and written social proof for your site and socials.
Text every patient after their appointment, convert positive feedback into an AI-drafted Google review, and catch complaints privately before they become public one-star ratings.
Log visits by QR check-in at the front desk and trigger automatic reward texts at milestones so clients have a reason to rebook.
Send happy customers a unique referral link 20 days after their visit and reward both sides automatically, acquiring new customers without ad spend.
Package services into up to three paid membership tiers billed monthly or annually through Stripe Connect in a branded customer portal.
Attributes ratings and feedback to individual team members so you can see who is winning or losing customers.
Connects to HubSpot, Zoho and GoHighLevel, plus a REST API for triggering check-ins from your own booking or POS system.
Feedback forms and printable QR codes available in five languages for front-desk and checkout collection.
Attribute ratings and written feedback to individual team members across locations to see which staff and sites drive satisfaction.

Omnichannel loyalty rewards platform for retail and small businesses