
Instant customer feedback with smiley-face terminals and AI analytics
HappyOrNot is a customer feedback platform that captures in-the-moment sentiment through physical smiley-face terminals, touchscreen kiosks, and digital embeds. Trained on over 2 billion responses, its AI-powered analytics turn quick taps into actionable insights with automated alerts, demographic breakdowns, and integrations with Power BI, Salesforce, Slack, and 8,000+ tools via Zapier.
Standalone battery-powered feedback terminals with four smiley buttons for high-traffic physical locations like retail stores and airports
Touchscreen kiosk that captures layered feedback with follow-up questions, open comments, and AI-based age/gender estimation
Embeddable digital feedback widget for websites, emails, apps, and contact forms with multi-layer response collection
Analytics dashboard trained on 2B+ responses that interprets sentiment trends, open-text comments, and demographic patterns in real time
Instant notifications via email, Slack, Microsoft Teams, or other tools when satisfaction drops below configurable thresholds
REST API for raw feedback data plus native integrations with Power BI, Tableau, Salesforce, Medallia, and 8,000+ apps via Zapier
Centralized dashboard to compare satisfaction scores across unlimited locations, departments, or touchpoints
Capture real-time shopper satisfaction at store exits with smiley terminals to identify service issues before they impact revenue
Monitor passenger satisfaction across terminals, security checkpoints, and lounges with battery-powered kiosks requiring no wiring
Collect patient experience data at clinic exits and waiting areas with HIPAA-conscious touchless feedback collection
Place terminals in break rooms and office common areas to continuously measure workplace satisfaction and morale trends
AI-based estimation of respondent age and gender from Smiley Touch interactions for deeper audience segmentation
Embed smiley widgets in post-purchase emails, support ticket closures, and app flows to measure digital CX across touchpoints

AI-powered UX research platform for rapid digital experience optimization