Enterprise Process Center (EPC)
Scalable BPM, QMS, and low-code platform for digitalizing and governing enterprise processes
About Enterprise Process Center (EPC)
Enterprise Process Center (EPC) is Interfacing's flagship business process management platform that lets organizations map, analyze, automate, and govern their operations from a single centralized repository. It combines BPMN process modeling, quality management, governance/risk/compliance, document control, and low-code automation so teams can standardize procedures, manage regulatory compliance, and drive continuous improvement. EPC is available as a cloud-hosted SaaS or on-premise deployment.
Pros & Cons
Pros
- All-in-one platform unifying BPM, QMS, GRC, document control, and low-code automation
- Strong BPMN modeling with a centralized smart repository linking processes, roles, risks, and documents
- Built-in risk management and compliance support for ISO 9000, Lean Six Sigma, and ITIL programs
- Flexible deployment as cloud SaaS or on-premise
- Affordable single-user entry tier (from $125/month) plus scalable enterprise site licensing
Cons
- Enterprise/team pricing is quote-only and can reach six figures annually for large deployments
- Breadth of modules creates a steep learning curve for new users
- Geared toward mid-to-large enterprises rather than small teams or individuals
- No fully free production plan (trial/limited access only)
Key Features
BPMN Process Modeler
Drag-and-drop process design module for mapping business processes in BPMN, with automatic swimlane generation and linked objects (roles, owners, documents, risks).
Smart Process Repository
Centralized database storing all processes and related objects, exposing process touchpoints, object relationships, and employee roles across the enterprise.
Risk Management
Identify and associate risks to specific processes, score them by likelihood and impact via a risk profile matrix, and implement controls with audit scheduling.
Quality Management (eQMS)
Quality automation modules supporting ISO 9000, Lean Six Sigma, and ITIL programs for compliance and continuous improvement.
Governance, Risk & Compliance
GRC capabilities to manage regulatory compliance, controls, and audits within the same platform as process and quality data.
Document Management
Document control with version control and audit trails, keeping procedures and supporting files linked to processes.
Low-Code Automation Designer
Rapid Application Development module for building workflow automation and applications with minimal coding.
Process Lifecycle Management
Version control, audit trails, and benchmarking against frameworks like ITIL V3 and APQC's Process Classification Framework.
Collaboration & Governance
Collaboration users, review/approval governance workflows, and a glossary for shared terminology across stakeholders.
Flexible Deployment
Available as cloud-hosted SaaS or on-premise, with SSO/SAML and reporting on enterprise plans.
Pricing
- Unlimited process models, document uploads, and metadata
- 1 editor user license
- 1 production server (shared hosting)
- Base EPC modules: Documents, Processes, Organization, Collaboration, Governance, Glossary, Parser
- 8x5 technical support + 24/7 ticketing
- Community training program
- All EPC updates and upgrades
- Unlimited editor assignments and collaboration users
- All eQMS and EPC modules
- Low-code automation designer access
- Single sign-on (SSO) and SAML
- Reporting capabilities
- Production server + optional Test/Dev servers
- 24x7 technical support and dedicated account manager
- Custom training, consulting, and full implementation
- Multi-year contract discounts
Best For
Process Documentation & Standardization
Map and centralize end-to-end business processes in BPMN so departments work from a single, governed source of truth.
Quality & Compliance Management
Run an eQMS aligned to ISO 9000, manage controls and audits, and maintain document control for regulated industries.
Risk & Governance
Identify process-level risks, score them by likelihood and impact, and track mitigating controls and audits in one place.
Workflow Automation
Use the low-code RAD designer to automate manual workflows and build applications without heavy development.
Digital Transformation Programs
Support enterprise-wide continuous improvement initiatives like Lean Six Sigma and ITIL with a connected process platform.
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