SurveyMethods

Professional online survey software with AI-powered insights

Customer Feedback Forms & Surveys surveymethods.com

Visit Website

Founded

2003

Starting Price

Free

About SurveyMethods

SurveyMethods is an online survey platform, running since 2003, for building, distributing, and analyzing surveys, forms, and quizzes. It offers 20+ question types, page logic, survey quotas, and event registration, with AI features such as sentiment analysis, response quality scoring, and an Ask AI chat over survey data on higher tiers. A free plan covers small surveys, and paid plans start at $12 per month billed annually.

Pros & Cons

Pros

Paid plans are inexpensive compared to SurveyMonkey or Qualtrics, starting at $12/month billed annually
Reviewers describe the builder as easy to learn, with minimal training needed for non-technical staff
Strong logic options for the price, including quota-based and custom-field page logic and survey quotas
AI sentiment analysis, response quality scoring, and Ask AI are included on the Professional plan rather than sold as add-ons
Built-in event management with RSVPs, waitlists, and attendee caps alongside surveys
30-day money-back guarantee on paid plans and no credit card required for the free plan

Cons

Free plan is very limited: 3 surveys and 15 responses per survey
Response caps apply on paid plans (500/month on Advanced, 750/month on Professional), with overage charges beyond the limit
Some long-time users say newer versions made analysis and report creation less intuitive
REST API, anonymous surveys, and AI analysis require the Professional plan or higher
White labeling and custom survey URLs are Enterprise-only

Key Features

Survey builder with 20+ question types

Drag-and-drop builder with a survey template library, multi-page surveys, and real-time preview.

Create with AI

Generate survey drafts with AI; limited revisions on the free plan, unlimited on paid plans.

Page logic and survey quotas

Question-based, quota-based, and custom-field conditional page logic plus response quotas to control who sees what.

Multi-channel distribution

Share surveys by web link, email lists with merge fields, website embeds, QR codes, and social media.

AI sentiment analysis and response quality scoring

Detect sentiment in open-ended answers and flag low-quality or inconsistent responses (Professional and Enterprise).

Ask AI

Chat with your survey results to get answers and summaries without building reports by hand.

Real-time reports and exports

Real-time dashboards, response filtering, cross-tabulation, and exports to Excel, CSV, and PDF; reports can be published online.

Event management

Create events with registration forms, RSVP tracking, attendee caps, waitlists, and customizable RSVP emails.

Integrations and API

Zapier integration on paid plans, plus a REST API with unlimited calls on Professional and Enterprise.

Pricing

Basic

Free

3 surveys
50 questions per survey
15 responses per survey
20+ question types
Limited Create with AI
Web link distribution
Real-time reports
SurveyMethods branding

Advanced

$12/month

Billed annually ($15/mo month-to-month)
Unlimited surveys and questions
10,000 responses/year (500/month)
Question-based page logic
Email, embed, and QR code collectors
Send reminders and auto-close surveys
Export to Excel/CSV/PDF
Add logo and custom themes
Zapier integration

Professional

$41/month

Billed annually ($49/mo month-to-month)
Everything in Advanced
30,000 responses/year (750/month)
Advanced field-based logic and survey quotas
AI sentiment analysis and response quality scoring
Ask AI
Anonymous surveys and email lists with merge
Custom branding
REST API with unlimited calls
Phone support

Enterprise

Custom

5+ licenses with volume discounts
Unlimited responses
Collaboration and workflow tools
HR, helpdesk, and CRM integration support
White labeling and custom survey URL
Dedicated account manager
Live training and advisory services
Custom analysis

Best For

Customer satisfaction surveys

Collect CSAT and customer feedback via email or website embeds, then use sentiment analysis to read open-ended answers at scale.

Employee engagement surveys

Run anonymous employee surveys with quotas and reminders, and share published reports with leadership.

Academic and market research

Build multi-page research questionnaires with conditional logic and export raw data to Excel or CSV for statistical analysis; academic and non-profit pricing is available.