ResBook
Cloud-based reservation management system for boutique accommodation providers
About ResBook
ResBook is a cloud-based property management and reservation system designed for small to medium tourism businesses, boutique accommodation providers, and holiday home managers. Originally launched in 2003 by Tomahawk and acquired by ResPax in 2024, it serves the New Zealand, Australian, and South Pacific markets with booking management, channel distribution, and integrated digital marketing tools.
Pros & Cons
Pros
- Purpose-built for small and boutique accommodation providers
- Clean, modern interface for both staff and guests
- Affordable entry pricing with a flexible commission option
- Strong regional focus on NZ, Australia, and South Pacific tourism
- Integrated digital marketing and website services available
Cons
- Primarily targets the Australasian market — limited support for other regions
- Onboarding and setup experience has historically been mixed
- Smaller ecosystem of third-party integrations compared to global PMS leaders
- Advanced features may require add-ons or custom packages
Key Features
Booking Management
Centralized reservation handling with real-time room availability to reduce overbookings.
Channel Manager
Distribute inventory across multiple OTAs and GDS systems with synchronized updates.
Rate Management
Configure pricing strategies, seasonal rates, and specials across all booking channels.
Housekeeping Tools
Track room status, cleaning schedules, and staff assignments from the dashboard.
CRM & Guest Communications
Maintain guest profiles, send automated booking confirmations, and manage relationships.
Reporting & Analytics
Comprehensive reports on occupancy rates, revenue, and guest demographics.
Online Booking Engine
Commission-free direct booking widget that integrates with your website.
Xero Integration
Sync bookings and payments directly to Xero accounting software.
Tourism Websites
Optional add-on tourism-themed websites built and managed by the ResBook team.
Pricing
- Cloud-based reservation system
- Online booking engine
- Basic channel management
- Email support
- Full reservation management
- Channel manager
- Commission-based pricing
- Ideal for seasonal operators
- Multi-property support
- Custom integrations
- Tourism website add-ons
- Dedicated account management
Best For
Boutique Hotels & B&Bs
Manage reservations, rates, and housekeeping for small accommodation properties.
Holiday Home Managers
Centralize bookings across multiple vacation rentals with channel distribution.
Tourism Operators
Combine PMS with tourism-themed websites and digital marketing for direct bookings.
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