PIMS Dialer

Cloud-based predictive auto-dialer and call center suite for any size team

Sales Engagement Call Center VoIP & Phone dial.pimsware.com

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Founded

2004

Starting Price

$175

About PIMS Dialer

PIMS Dialer by Pimsware is a cloud-based predictive dialer designed for call centers of any size. It eliminates manual dialing by automatically filtering answering machines, disconnected numbers, and operator intercepts, delivering only live calls to agents. The system supports predictive dialing, power dialing, and Press '1' campaigns, with built-in CRM integration and FTC compliance features.

Pros & Cons

Pros

Flat-rate all-inclusive pricing with no hidden fees or long-term contracts
Highly reliable with minimal downtime (under 5 hours per year including maintenance)
Outstanding customer support with live technicians available during business hours
Flexible dialing modes — predictive, power, and Press '1' campaigns in one platform
Scales from a single rep to large teams without switching software

Cons

User interface feels dated and could use a modern design refresh
Initial setup instructions can be vague, requiring support team assistance
Occasional dropped calls reported when scaling to larger teams
Limited online documentation and self-service resources

Key Features

Predictive Dialing

Adaptive algorithm delivers only live calls to agents, automatically filtering answering machines, disconnected numbers, and operator intercepts

Multiple Dialing Modes

Supports predictive dialer, power dialer, and Press '1' campaign modes to fit different outreach strategies

CRM Integration

Web-based interface integrates with existing CRMs to pop up customer screens when calls are answered

Call Recording

Multiple recording settings for flexibility, quality assurance, and compliance management

FTC Compliance Tools

Configurable drop timer with safe-harbor message and variable drop call percentage for regulatory compliance

Scalable Architecture

Works as a stand-alone dialer for a single rep or scales up to support large call center teams

Unlimited Calling

Flat-rate pricing includes unlimited outbound calling to the US and Canada

Web-Based Interface

Easy-to-use browser-based admin and agent portals accessible from anywhere

Pricing

Predictive Dialer

$175/user/month

Unlimited calling to US & Canada
Predictive, power & Press 1 modes
CRM screen pop integration
Call recording
FTC compliance tools
No minimum users
No long-term contract

Best For

Debt Collection Agencies

Purpose-built for the receivables industry, PIMS Dialer integrates with debt collection systems to maximize agent talk time and ensure compliance with regulations.

Small Outbound Sales Teams

Solo reps and small teams benefit from the no-minimum-user policy and flat-rate pricing, making it affordable to add predictive dialing without enterprise commitments.