Aircall
Cloud phone system built for fast-growing sales teams
About Aircall
Aircall is a cloud-based phone system designed for sales and support teams that need reliable calling with tight CRM integration. Known for its simple setup (operational in minutes), Aircall focuses on what matters most for sales teams: power dialer, click-to-dial, live call monitoring, and automatic call logging to CRMs like Salesforce and HubSpot. Used by 20,000+ companies including Expensify, Factorial, and Babbel.
Pros & Cons
Pros
- Extremely fast setup — operational in minutes, not days
- Clean, intuitive interface that sales reps love using
- Deep CRM integrations with automatic call logging and activity sync
- Power dialer and live monitoring available on Professional plan
- 100+ native integrations with popular sales and support tools
- Reliable call quality with strong uptime track record
Cons
- 3-user minimum means solo reps or tiny teams pay for unused seats
- AI features cost an additional $9/license/mo on top of base plan
- Power dialer only on Professional plan at $50/user/mo
- International calling rates can add up for global sales teams
- Analytics could be deeper — advanced reporting requires Custom plan
Key Features
Power Dialer
Automatically dial through contact lists to maximize outbound call volume for sales campaigns
Click-to-Dial
One-click calling from CRM, browser, or any integrated application
Live Call Monitoring
Listen to live calls with whisper coaching capability for real-time rep guidance
100+ Integrations
Native integrations with Salesforce, HubSpot, Zoho, Intercom, Slack, and 100+ business tools
Warm Transfer
Transfer calls with context — the receiving rep sees caller info and conversation notes before pickup
AI Call Summaries
Optional AI add-on generates automatic call summaries, key topics, and action items
Pricing
- Unlimited inbound calls
- Click-to-call
- IVR menus
- Call recording
- SMS
- 100+ integrations
- 3-user minimum
- Everything in Essentials
- Power dialer
- Salesforce integration
- Live call monitoring
- Advanced analytics
- Call whispering
- 3-user minimum
- Everything in Professional
- Unlimited outbound calls
- Custom analytics
- API access
- Priority support
- Dedicated account manager
- AI call summaries
- Key topic detection
- Talk-to-listen ratio
- Sentiment analysis
Best For
Fast-Growing Sales Teams
Scaling sales teams that need a phone system that deploys in minutes and integrates instantly with existing CRM
Inbound Sales
Teams handling high inbound call volumes with IVR routing, call queues, and warm transfer
Sales Manager Coaching
Managers using live monitoring and whisper coaching to train remote reps during real calls
CRM-First Workflows
Organizations where every interaction must be logged in Salesforce or HubSpot automatically
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Featured In
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Best for fast-growing sales teams that need a reliable, easy-to-deploy phone system with excellent CRM integration.
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Best for e-commerce teams with an established tech stack who want seamless CRM and helpdesk integration without disrupting existing workflows.
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Best RingCentral alternative for customer support teams — deepest helpdesk integration and fastest onboarding, at a premium price that reflects support-focused quality
6 Best Cloud VoIP Phone Systems for Small Business (2026)
Best for integration-heavy teams — if your workflow revolves around a CRM or helpdesk and you need phone calls to automatically sync everywhere, Aircall's 100+ native integrations make it the natural choice
7 Best Affordable VoIP Phone Systems for Small Teams (2026)
Best for CRM-centric sales teams of 5+ — the integration depth is unmatched, but the 3-user minimum and higher per-seat cost make it less ideal for very small teams.