Dialpad
AI-first cloud communications for modern business
About Dialpad
Dialpad is an AI-powered cloud communications platform that unifies voice, video, messaging, and contact center in a single app. Its standout feature is Dialpad AI — real-time transcription, live coaching prompts, and automated call summaries powered by proprietary AI. The dedicated Dialpad Sell product is purpose-built for sales teams with conversation intelligence, CRM sync, and real-time deal insights.
Pros & Cons
Pros
- Best-in-class AI with real-time transcription and live coaching built into every plan
- Lightweight, intuitive interface that reps adopt quickly
- Dialpad Sell is purpose-built for sales workflows, not retrofitted
- Automatic CRM logging with AI summaries eliminates post-call admin
- Custom Moments feature tracks competitor mentions and key phrases automatically
- Strong mobile app with full feature parity
Cons
- Dialpad Sell pricing starts at $60/user/mo — significantly higher than basic VoIP
- Advanced coaching features require Sell Advanced at $95/user/mo
- Smaller integration ecosystem compared to RingCentral
- International calling add-on costs extra
- Free trial limited to 14 days
Key Features
Dialpad AI Voice Intelligence
Real-time transcription, sentiment analysis, and AI-generated call summaries across every conversation
Real-Time Coaching
AI provides live coaching cards during calls — objection handling tips, competitor battlecards, and talk-time alerts
Dialpad Sell
Purpose-built sales product with power dialer, conversation intelligence, and deal analytics
Unified Communications
Voice, video, messaging, and contact center unified in a single lightweight app
CRM Auto-Logging
Automatic call logging and AI summaries pushed directly to Salesforce, HubSpot, and other CRMs
Custom Moments
Track when specific keywords or phrases are mentioned in calls for competitive intelligence and compliance
Pricing
- Unlimited calling
- AI transcription
- Google/Microsoft integration
- SMS & MMS
- Call recording
- Everything in Standard
- CRM integrations
- International SMS
- Multiple phone numbers
- Open APIs
- Everything in Connect
- Power dialer
- Salesforce integration
- Conversation intelligence
- Real-time coaching
- Everything in Essentials
- Advanced AI coaching
- Custom playbooks
- Unlimited ring groups
- Priority support
Best For
AI-Powered Sales Coaching
Sales teams using real-time AI coaching to improve objection handling, reduce talk time, and increase close rates
Conversation Intelligence
Revenue operations teams analyzing call patterns, sentiment trends, and keyword mentions across the sales org
Remote-First Sales Teams
Distributed sales teams that need a lightweight, unified app for calling, messaging, and video without IT overhead
CRM Automation
Teams wanting zero-touch call logging with AI-generated summaries automatically synced to Salesforce or HubSpot
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Featured In
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