Weave
All-in-one communication platform for small business
About Weave
Weave is an all-in-one customer communication and engagement platform built for small and medium-sized healthcare practices including dental, optometry, veterinary, and medical offices. It combines VoIP phones, two-way texting, appointment reminders, online scheduling, digital forms, reviews management, payments, and AI-powered analytics into a single platform integrated with practice management software.
Pros & Cons
Pros
- Purpose-built for healthcare practices with deep PMS integrations for dental, optometry, veterinary, and medical
- Comprehensive all-in-one platform replacing multiple separate tools for phones, texting, scheduling, and payments
- HIPAA-compliant communication ensuring patient data privacy and security
- Automated appointment reminders and text confirmations significantly reduce no-shows
- Insurance verification automation saves staff time on manual eligibility checks
- Award-winning platform recognized as G2 leader in Patient Engagement and Dental Practice Management
Cons
- Starting at $249/mo plus $750 setup fee makes it expensive for solo practitioners
- Customer support is inconsistent with long wait times and unresolved issues reported
- Frequent glitches and reliability issues with phone service and notifications reported by users
- Limited third-party integrations beyond healthcare practice management systems
- Digital forms upload costs extra ($200 initial, $20 per subsequent upload)
Key Features
VoIP Phone System
Full business phone system with call routing, phone trees, call queues, caller ID, voicemail-to-email, and missed call texting
Two-Way Texting
Send and receive text messages with patients directly from the platform, including automated appointment reminders and confirmations
Online Scheduling
Let patients book appointments from your website 24/7, keeping phone lines open and reducing scheduling friction
Digital Forms
Send digitized intake forms for patients to complete before visits, reducing paperwork and data entry errors
Insurance Verification
Automatically verify patient insurance eligibility and import details directly into your schedule
Reviews Management
Request and manage online reviews from patients to build your practice's reputation and attract new patients
Mobile & Online Payments
Accept payments in-office and online with text-to-pay links, reducing collections time and improving cash flow
Practice Analytics
Real-time dashboards tracking patient retention, appointment scheduling, treatment acceptance rates, and revenue metrics
AI Call Intelligence
AI-powered call analysis that identifies scheduling opportunities and helps staff convert more inbound calls to appointments
Bulk Texting
Send mass text messages to patient lists for campaigns, recalls, and announcements with plan-based monthly limits
Pricing
- Core VoIP phone system
- 1,500 monthly bulk messages
- Appointment reminders & confirmations
- Two-way texting & missed call texting
- Online scheduling & digital forms
- Collections & overdue patients list
- No long-term contracts
- Everything in Pro
- 3,000 monthly bulk messages
- Enhanced scheduling & forms features
- Comprehensive patient engagement tools
- Award-winning customer support
- Everything in Elite
- Up to 15 phones included
- 15,000 monthly bulk messages
- 1:1 personalized training
- Premium analytics tools
- AI call intelligence
Best For
Dental Practices
Manage patient communications, appointment reminders, insurance verification, and reviews from one platform integrated with dental PMS
Optometry Offices
Automate recall reminders, online scheduling, and digital intake forms for eye care practices
Veterinary Clinics
Streamline pet owner communications with texting, appointment confirmations, and payment collection
Medical Practices
HIPAA-compliant patient engagement with automated reminders, digital forms, and integrated phone system
Multi-Location Healthcare Groups
Centralize communication and analytics across multiple practice locations with unified reporting
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Featured In
5 Best AI Tools for Healthcare & Medical Practice Management (2026)
Best for patient communication and practice operations — Weave delivers the fastest ROI for healthcare practices losing revenue to missed calls, no-shows, and uncollected patient balances
5 Healthcare Tools With Built-In Telehealth Video That Replace Zoom (2026)
Best for dental, optometry, and veterinary practices that need video consults integrated into a broader patient communication platform — not for full-session telehealth practices
Best Tools for Dental Practices Running Their Own Marketing (2026)
Best single tool for independent dental practices — the review generation and no-show reduction alone justify the investment, and the platform consolidation is a meaningful bonus.
Weave vs Dialpad: Which Business Phone Platform Fits Your Team? (2026)
Best for dental, optometry, veterinary, and medical practices that want one HIPAA-compliant platform replacing their phone system, reminders, reviews, forms, and payments.
Best All-in-One Communication Tools for Dental Practices (2026)
Best overall for dental practices that want the tightest PMS integration and the broadest all-in-one feature set in a single platform.