CloudTalk
AI-powered cloud phone for sales and support teams
About CloudTalk
CloudTalk is a cloud-based business phone system built for sales and support teams. It offers power dialer, smart dialer, call monitoring, and deep CRM integrations with Salesforce, HubSpot, and Pipedrive. With 160+ international numbers and AI-powered conversation intelligence, CloudTalk helps remote sales teams increase call volume, improve coaching, and automate post-call workflows.
Pros & Cons
Pros
- Purpose-built for sales with power dialer and smart dialer on Expert plan
- 160+ international numbers — ideal for global sales teams
- Deep CRM integrations with automatic call logging and screen pops
- Real-time call monitoring with whisper and barge for coaching
- AI-powered transcription and call summaries reduce post-call admin work
- Intuitive visual call flow designer for non-technical users
Cons
- Power dialer only available on Expert plan at $49/user/mo
- SMS support limited in some regions
- No free plan — Lite tier starts at $19/user/mo
- Advanced AI features require higher-tier plans
- Mobile app occasionally lags behind desktop in feature parity
Key Features
Power Dialer & Smart Dialer
Automatically sequence through call lists to maximize outbound call volume and eliminate manual dialing
Call Monitoring
Listen, whisper, and barge into live calls for real-time coaching of remote sales reps
160+ International Numbers
Establish local presence in 160+ countries with local, toll-free, and national numbers
CRM Integrations
Native integrations with Salesforce, HubSpot, Pipedrive, and 35+ other business tools
AI Conversation Intelligence
Automatic call transcription, sentiment analysis, and AI-generated call summaries
Call Flow Designer
Visual drag-and-drop builder for creating custom IVR menus and call routing flows
Real-Time Analytics Dashboard
Live dashboards showing call volume, agent activity, queue performance, and SLA metrics
Workflow Automation
Trigger automated actions after calls like CRM updates, follow-up emails, and task creation
Pricing
- Unlimited inbound & internal calls
- Click-to-call
- Call recording
- Basic analytics
- International numbers
- Everything in Lite
- Advanced analytics
- Integrations (HubSpot, Salesforce)
- Skill-based routing
- SMS/MMS
- Everything in Essential
- Power dialer & smart dialer
- Call monitoring (whisper, barge)
- Salesforce integration
- VIP queues
- Everything in Expert
- Custom onboarding
- Unlimited outbound calls
- Custom reporting
- Enterprise SLA
Best For
Outbound Sales Teams
High-volume sales teams using power dialer and smart dialer to maximize daily call counts and pipeline velocity
Remote Sales Coaching
Sales managers coaching distributed reps using call monitoring, whisper mode, and AI-powered conversation insights
International Sales Operations
Teams selling into multiple countries using local numbers from 160+ regions to improve answer rates
CRM-Centric Sales Workflows
Organizations that need every call auto-logged to Salesforce or HubSpot with zero manual data entry
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Featured In
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