Infrasys POS

The trusted cloud POS for the world's top hotels

Hospitality & Hotel Software Point of Sale (POS)infrasys.shijigroup.com

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Founded

N/A

Starting Price

Custom

About Infrasys POS

Infrasys POS is a cloud-based, open-API point-of-sale platform from Shiji Group built for hotel food and beverage operations. It runs on Windows, iOS, Android, and Linux, works with existing or vendor-supplied hardware, and centralizes menus, inventory, payments, and enterprise reporting across multi-property hotel groups. With 8,000+ global installs and fiscal compliance in 100+ countries, it powers F&B at groups like Mandarin Oriental, Pan Pacific, and Hard Rock Cafe.

Pros & Cons

Pros

Truly multi-platform — runs on Windows, iOS, Android, and Linux with existing or new hardware
Offline reliability: checks can still be closed when internet goes down despite cloud management
Fiscal compliance in 100+ countries makes it viable for multinational hotel groups
Open API with 200+ PMS and third-party integrations, including the full Shiji hospitality stack
Consistently praised customer support, with 24/7 localized assistance from 38 countries
Flexible enterprise reporting with custom report builder and group-level analytics

Cons

No public pricing — quote-based sales process geared toward enterprise hotel groups
Heavy reliance on connectivity for full functionality; outages can still disrupt some operations
Some customization options are limited and require vendor support to implement
User interface is functional but reviewers note it could be more modern
Built primarily for hotel F&B — overkill for standalone small restaurants or cafes

Key Features

Cloud-Managed, Offline-Reliable

100% cloud-based management with offline functionality — checks can still be closed during WiFi outages, so service never stops

Hardware Flexibility

Bring your own hardware or use Shiji's — runs on Windows, iOS, Android, and Linux devices

Multi-Property Management

Manage menus, inventory, stock transfers, and centralized revenue reporting across all properties and outlets from a single platform

Integrated Payments

Fully integrated payments that work with all major providers, letting guests pay tableside, mobile, or at the counter

Open API & Integrations

Open API plus dozens of built-in integrations covering PMS, ERP, KDS, CRM, table management, and inventory systems

Digital Dine Mobile Ordering

Guests order from their phones anywhere on property — pool deck, lobby, or in-room — with orders sent directly to the kitchen

Enterprise Reporting

Hundreds of pre-built reports plus custom report builder with device-, outlet-, or group-level data on sales, menu popularity, and staff productivity

Infrasys POS Move

All-in-one mobile extension (Move + Service + Dock) that takes the full POS tableside for service beyond the counter

Fiscal Compliance in 100+ Countries

Built-in fiscal compliance for over 100 countries, critical for multinational hotel groups

24/7 Global Support

Localized support from centers in 38 countries via phone, email, text, and on-site, with zero-downtime software upgrades

Pricing

Custom Quote

Custom

Cloud-based POS for hotel F&B operations
Bring your own hardware or use Shiji's
Multi-property and multi-outlet management
Open API with dozens of integrations
Integrated payments with major providers
Digital Dine mobile ordering
Enterprise reporting and analytics
24/7 global support from 38 countries
On-site implementation for larger projects

Best For

Multi-Property Hotel Group F&B

Standardize POS operations across dozens or hundreds of hotels with centralized menu management, stock transfers, and group-level revenue reporting.

Luxury Hotel Restaurants & Bars

Tableside ordering with Infrasys POS Move and digital signatures keep technology in the background so high-touch service shines — the setup used by Mandarin Oriental.