HotelRunner
All-in-one platform to manage and grow your hospitality business
About HotelRunner
HotelRunner is a cloud hospitality platform that combines a channel manager, booking engine, property management system, and hotel website builder for hotels, B&Bs, hostels, vacation rentals, and chains. Essential plans use a hybrid model of a monthly minimum fee plus a percentage of booking revenue, and Advanced plans add AI-assisted automation, reputation management, and competitor rate analysis.
Pros & Cons
Pros
- Low entry cost with a $19.95/mo minimum and revenue-based fees that scale with bookings
- Unlimited users and rooms on every Essential plan
- Covers channel management, booking engine, website, and PMS in one platform
- Wide channel coverage including OTAs, metasearch, and Google Hotel Ads
- Mobile app plus chat, email, and phone support with assisted onboarding on all plans
- Users frequently praise ease of use and responsive support
Cons
- Percentage-of-revenue pricing gets expensive for high-revenue properties
- Advanced and Elite plans require a sales conversation for pricing
- Some reviewers report interface speed issues and occasional overbooking sync problems
- Mixed reports on support quality and refunds for prepaid multi-year plans
Key Features
Channel Manager
Syncs rates, availability, and reservations across online travel agencies and other sales channels from one dashboard.
Booking Engine
Commission-free direct booking engine for the property's own website, with promotions and payment handling.
Website Builder
Hotel website builder connected to the booking engine and central reservation system.
Property Management System
Front desk tools to manage reservations, check-ins, payments, and daily operations, with basic reporting.
Metasearch and Google Hotel Ads
Connects properties to Google Hotel Ads and other metasearch engines to drive direct bookings.
Autopilot
AI-assisted autonomous actions that automate pricing changes and guest communication.
Review Center and Guest Relationship Management
Collects and manages guest reviews and communication to improve reputation and repeat bookings.
Competition Analysis and Insights
Tracks competitor pricing and provides business intelligence dashboards on bookings and revenue.
Mobile App
Manage reservations, rates, and availability from iOS and Android devices.
Pricing
- Minimum fee; 0.75% of monthly booking revenue above threshold
- Front desk
- Basic reporting
- Unlimited users and rooms
- 50 rate plans
- Minimum fee; 1.25% of monthly booking revenue above threshold
- Channel manager
- Central reservation system
- Booking engine
- Content manager
- Metasearch
- Website
- Unlimited users and rooms
- Minimum fee; 1% of monthly booking revenue above threshold
- All products in Manage and Sell plans
- Unlimited users and rooms
- 50 rate plans
- Autopilot
- Review center
- Custom apps
- Guest relationship management
- Insights
- Competition analysis
- Full product suite
- Dedicated consultancy
- Tailored professional services
Best For
Independent hotels and B&Bs
Small properties use the Sell plan to list on OTAs, run a direct booking website, and avoid overbookings without a big upfront fee.
Vacation rentals and hostels
Operators sync availability across channels and manage reservations from the mobile app.
Growing direct bookings
Properties combine the booking engine, Google Hotel Ads, and metasearch to shift bookings away from commission-heavy OTAs.
Groups and chains
Multi-property operators use Advanced and Elite plans for automated pricing, competitor analysis, and dedicated consultancy.
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