Italian CRM and field service software for sales and technical assistance
YDEA is a CRM and service management platform built for Italian SMBs that blend sales pipelines with on-site technical support. Teams track leads, schedule technician routes on a map, manage tickets, and sync everything with the BusinessCUBE ERP.
Centralized dashboard to capture leads and move them through the sales pipeline.
Customer support tickets with SLA tracking and escalation rules.
Plan on-site intervention rounds and view jobs on an interactive map.
Technicians file reports from mobile devices and email customers from the field.
Self-service portal where customers submit and track assistance tickets.
Calendar module for scheduling appointments and outbound telemarketing.
Predefined item and service catalogs tied to multiple warehouses.
Dispatch technicians, capture on-site reports, and invoice jobs.
Manage B2B pipelines with telemarketing and appointment scheduling.
Run a ticketing system with SLA tracking and a customer self-service portal.
Tie CRM pipelines to warehouse stock and price lists via BusinessCUBE.
Bi-directional sync of leads, orders, and invoices with BusinessCUBE ERP.
Connects to MailUp, Mailchimp, Google Calendar, and Microsoft 365.

Superfast work. Steadfast growth. Bring the very best out of your customer-facing teams.