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Unified AI communication and collaboration platform for modern businesses
Vaarta.AI is a modular AI communication platform that bundles a conversational chatbot, WhatsApp automation, AI helpdesk ticketing, social media automation, CRM, email automation, and call management into one system. Built by Jaipur-based Vaarta AILabs, it targets Indian SMBs and enterprises that want customer conversations across web, WhatsApp, and social channels handled from a single stack rather than several disconnected tools. Each module is sold and billed separately, so teams can start with one engine and add others as they scale.
Context-aware chatbot that runs 24/7 on web, WhatsApp, and social platforms, using past chat history and multilingual NLU to answer in the customer's language.
Separate WhatsApp engine with bot workflows, contact lists, and marketing message sending, billed as its own module alongside the web chatbot.
Ticketing system that captures grievances from email, WhatsApp, chatbot, and social into one queue, then auto-classifies intent and routes to the right team.
SLA timers, priority tags, and customer-type rules escalate unresolved tickets to senior staff or department heads without manual chasing.
Agents get real-time answer prompts and drafted solutions, with long ticket threads auto-summarized into actionable recaps. Metered per plan.
Unified social dashboard for planning, AI-generated posts and images, trend-based scheduling, and automated DM and comment replies with intent analysis.
SMBs fielding queries across a website widget, WhatsApp, Instagram DMs, and email can capture all of it into one ticket queue instead of monitoring four inboxes.
Retail and e-commerce teams serving Indian customers can answer routine questions in English, Hindi, or Hinglish overnight, escalating only what the bot cannot resolve.
Businesses where WhatsApp is the primary sales channel can run bot workflows that qualify inbound leads, log them to the built-in CRM, and hand hot ones to a rep.
Small marketing teams can generate posts and images, schedule across multiple platforms, and auto-reply to comments and DMs from one dashboard.
Per-plan quotas for AI words, AI images, and AI video generation feed the social publishing workflow directly.
Centralized customer data store that logs conversations from every channel and feeds targeted campaigns and follow-up sequences.
Complex or high-intent conversations route from bot to a live agent mid-thread, preserving the prior context.
Connects Vaarta to existing business systems so captured messages and tickets sync with tools the team already runs.
AI voice analytics with context-aware call routing to direct inbound calls based on caller history and intent.
Internal meeting module with AI transcription and real-time interaction features for distributed teams.
Support organisations with defined response commitments can use SLA timers, priority tags, and customer-type rules to auto-escalate ageing tickets before they breach.

Superfast work. Steadfast growth. Bring the very best out of your customer-facing teams.