Vaarta.AI
Unified AI communication and collaboration platform for modern businesses
Founded
2025
Starting Price
₹4,640
Category
Customer Support
Last updated August 17, 2026
About Vaarta.AI
Vaarta.AI is a modular AI communication platform that bundles a conversational chatbot, WhatsApp automation, AI helpdesk ticketing, social media automation, CRM, email automation, and call management into one system. Built by Jaipur-based Vaarta AILabs, it targets Indian SMBs and enterprises that want customer conversations across web, WhatsApp, and social channels handled from a single stack rather than several disconnected tools. Each module is sold and billed separately, so teams can start with one engine and add others as they scale.
Pros & Cons
Pros
- Seven modules (chatbot, WhatsApp, helpdesk, social, CRM, email, calls) under one login instead of stitching together separate vendors
- Modular billing means you can buy only the engine you need and add others later, rather than paying for a full suite up front
- Genuinely multilingual, including Hinglish and Arabic, which most Western chatbot vendors handle poorly
- Supports both structured button-based flows and open LLM conversations, or a hybrid, so you are not locked into one bot paradigm
- Rupee-denominated pricing avoids the FX markup Indian teams pay on USD-billed competitors like Intercom or Zendesk
Key Features
AI Conversational Chatbot
Context-aware chatbot that runs 24/7 on web, WhatsApp, and social platforms, using past chat history and multilingual NLU to answer in the customer's language.
WhatsApp Chatbot & Broadcasts
Separate WhatsApp engine with bot workflows, contact lists, and marketing message sending, billed as its own module alongside the web chatbot.
AI Helpdesk & Smart Ticketing
Ticketing system that captures grievances from email, WhatsApp, chatbot, and social into one queue, then auto-classifies intent and routes to the right team.
Rule-Based Auto-Escalation
SLA timers, priority tags, and customer-type rules escalate unresolved tickets to senior staff or department heads without manual chasing.
AI Reply Recommendations
Agents get real-time answer prompts and drafted solutions, with long ticket threads auto-summarized into actionable recaps. Metered per plan.
Social Media Automation
Unified social dashboard for planning, AI-generated posts and images, trend-based scheduling, and automated DM and comment replies with intent analysis.
Pricing
Social Starter
₹4,640/month
- 1 user
- 25 social posts
- 10,000 AI words
- 15 AI images
- 20 AI video generations
Best For
Consolidating fragmented customer channels
SMBs fielding queries across a website widget, WhatsApp, Instagram DMs, and email can capture all of it into one ticket queue instead of monitoring four inboxes.
24/7 multilingual first-line support
Retail and e-commerce teams serving Indian customers can answer routine questions in English, Hindi, or Hinglish overnight, escalating only what the bot cannot resolve.
WhatsApp-first sales and lead qualification
Businesses where WhatsApp is the primary sales channel can run bot workflows that qualify inbound leads, log them to the built-in CRM, and hand hot ones to a rep.
Automating social publishing and engagement
Small marketing teams can generate posts and images, schedule across multiple platforms, and auto-reply to comments and DMs from one dashboard.
