Founded

2013

Starting Price

$24

About Tidio

Tidio is an AI-powered customer service platform that combines live chat, chatbots, and a helpdesk into one unified solution. Trusted by over 300,000 businesses, it features Lyro AI Agent that can automatically resolve up to 70% of repetitive support queries while maintaining a natural, brand-consistent tone.

Pros & Cons

Pros

Extremely easy to set up - live chat running in under 30 minutes
Lyro AI agent resolves up to 70% of repetitive queries automatically
Unified inbox for chat, email, Messenger, and Instagram in one place
Strong integration ecosystem with Shopify, WordPress, and 20+ platforms
Visual chatbot builder requires no coding skills

Key Features

Lyro AI Agent

Conversational AI that learns from your FAQs and resolves up to 70% of customer inquiries automatically in your brand voice

Live Chat

Real-time chat widget that adapts to all devices with customizable colors, greetings, and placement

Chatbot Flows

Visual chatbot builder with pre-built templates and drag-and-drop automation for common scenarios

Unified Helpdesk

Central inbox combining messages from live chat, email, Messenger, and Instagram into one interface

Ticketing System

Convert conversations into support tickets with assignment, prioritization, and tracking

Visitor Tracking

Real-time visitor list showing who is on your site, what pages they visit, and where they came from

Proactive Triggers

Automated conversation starters based on user behavior like time on page, scroll depth, or exit intent

Pricing

Starter

$24/month

100 billable conversations
50 Lyro AI conversations (one-off)
100 Flows visitors reached
Live chat & ticketing
Live visitors list

Best For

E-commerce Customer Support

Automate order status, shipping, and return inquiries on Shopify and WooCommerce stores with Lyro AI and chatbot flows

Lead Qualification

Use proactive triggers and chatbots to engage visitors, qualify leads, and route hot prospects to sales reps in real time

Multi-Channel Help Desk

Consolidate customer messages from live chat, email, Facebook Messenger, and Instagram into one unified inbox for faster resolution

Small Business Self-Service

Deploy AI-powered FAQ chatbots to handle common questions 24/7 without hiring additional support staff

Tags:live chat chatbot customer support AI agent helpdesk

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Featured In

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Tidio