Tidio
AI customer service platform with live chat and chatbots
About Tidio
Tidio is an AI-powered customer service platform that combines live chat, chatbots, and a helpdesk into one unified solution. Trusted by over 300,000 businesses, it features Lyro AI Agent that can automatically resolve up to 70% of repetitive support queries while maintaining a natural, brand-consistent tone.
Pros & Cons
Pros
- Extremely easy to set up - live chat running in under 30 minutes
- Lyro AI agent resolves up to 70% of repetitive queries automatically
- Unified inbox for chat, email, Messenger, and Instagram in one place
- Strong integration ecosystem with Shopify, WordPress, and 20+ platforms
- Visual chatbot builder requires no coding skills
- Highly rated support team with 4.5/5 on G2 from 1,500+ reviews
Cons
- Advanced features locked behind higher-priced tiers
- Lyro AI has daily conversation caps that can interrupt service
- Limited multi-project visibility for agencies and multi-brand teams
- Deeper CRM and marketing integrations still lacking
- Plus and Premium plans are expensive for small businesses
Key Features
Lyro AI Agent
Conversational AI that learns from your FAQs and resolves up to 70% of customer inquiries automatically in your brand voice
Live Chat
Real-time chat widget that adapts to all devices with customizable colors, greetings, and placement
Chatbot Flows
Visual chatbot builder with pre-built templates and drag-and-drop automation for common scenarios
Unified Helpdesk
Central inbox combining messages from live chat, email, Messenger, and Instagram into one interface
Ticketing System
Convert conversations into support tickets with assignment, prioritization, and tracking
Visitor Tracking
Real-time visitor list showing who is on your site, what pages they visit, and where they came from
Proactive Triggers
Automated conversation starters based on user behavior like time on page, scroll depth, or exit intent
Analytics & Reporting
Track conversation metrics, agent performance, customer satisfaction, and chatbot effectiveness
Multi-Channel Integration
Native integrations with Shopify, WordPress, Messenger, Instagram, email, and 20+ platforms
Pricing
- 100 billable conversations
- 50 Lyro AI conversations (one-off)
- 100 Flows visitors reached
- Live chat & ticketing
- Live visitors list
- Operating hours
- Basic analytics
- Everything in Starter
- 250+ billable conversations
- Advanced analytics
- User permissions
- Automatic chat assignment
- Automatic reply
- Live typing preview
- Viewed pages history
- Macros
- Everything in Growth
- Custom conversation limits
- Departments
- Multiproject support
- Custom branding
- Ticketing automations
- Dedicated Success Manager
- OpenAPI access
- Larger attachments
- Everything in Plus
- Full customization
- Managed AI setup
- Guaranteed 50% AI resolution rate
- Priority support
- Custom integrations
Best For
E-commerce Customer Support
Automate order status, shipping, and return inquiries on Shopify and WooCommerce stores with Lyro AI and chatbot flows
Lead Qualification
Use proactive triggers and chatbots to engage visitors, qualify leads, and route hot prospects to sales reps in real time
Multi-Channel Help Desk
Consolidate customer messages from live chat, email, Facebook Messenger, and Instagram into one unified inbox for faster resolution
Small Business Self-Service
Deploy AI-powered FAQ chatbots to handle common questions 24/7 without hiring additional support staff
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Featured In
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Best for support-focused website teams and e-commerce businesses that need an AI agent to handle customer inquiries, a unified multi-channel inbox, and deep Shopify integration — all with minimal setup time.