TheySaid
AI user testing, interviews, and surveys that keep up with AI-speed product development
About TheySaid
TheySaid is an AI-powered user research platform that runs user tests, interviews, surveys, forms, and polls with an AI moderator that asks follow-up questions in real time. It records screen activity and voice, then generates summaries, themes, task-success metrics, and highlight clips. The team behind it previously built UserTesting, and the platform includes access to a 16M+ participant panel on its Enterprise plan.
Pros & Cons
Pros
- Live AI moderation is included on the Free plan, which many competitors reserve for top tiers
- Combines user testing, interviews, surveys, forms, and polls in one platform
- AI-generated summaries, themes, and highlight clips cut manual analysis time
- Built by the team that founded UserTesting, with a 16M+ participant panel
- Rated 4.8/5 on G2, with reviewers praising ease of setup and report quality
Cons
- Only two public tiers: a limited Free plan and custom-priced Enterprise, with no published mid-tier price
- Panel recruiting, integrations, SSO, and cross-project insights require Enterprise
- Some reviewers find AI summaries vague and want more control over AI-generated questions
- Monthly billing costs 33% more than annual billing
- Free plan is capped at 1 workspace and 1 active test
Key Features
AI user testing
Participants complete tasks while sharing screen and voice; the AI suggests relevant test tasks and asks follow-up questions based on what they do.
AI test moderator
Live AI moderation runs during every session, on all plans including Free, probing for the reasons behind user behavior.
AI interviews and two-way voice
Conversational interviews where the AI listens, responds, and adapts the conversation in real time by voice or chat.
AI surveys, forms, polls, and pulses
Conversational surveys and forms that adapt the flow and follow-up questions based on each respondent's answers.
AI project creator
Generates test plans and recommended questions from a goal, with a Teach AI option to upload product context.
AI analytics and reporting
Automatic summaries, thematic analysis, task completion and time-on-task metrics, and highlight reels from session recordings.
Cross-project insights
Ask AI anything across all your projects to surface patterns spanning multiple studies (Enterprise).
Multi-channel distribution
Share projects by link, email, website popup, embed, QR code, or TheySaid's participant panel.
Conditional logic and templates
Branching question logic and ready-made project templates for common research scenarios.
70+ languages
Localize tests and surveys for global audiences.
Pricing
- 5 AI user tests/month
- 50 AI surveys/month
- 1 workspace and 1 active test
- AI project creator, AI test moderator, AI analytics and reporting
- Shareable link to gather feedback
- Panel recruiting available for an extra fee
- Everything in Free
- All project types: user tests, interviews, surveys, polls
- Up to unlimited panel and AI tester recruiting
- 5 sharing methods (link, email, popup, embed, QR code)
- Ask AI anything and cross-project insights
- Up to unlimited workspaces and active tests
- SSO/SAML, custom API and webhooks
- CRM integrations (HubSpot, Zendesk, Workday)
- Dedicated account manager and priority support with SLA
Best For
Usability and prototype testing
Product and UX teams run AI-moderated tests on flows, prototypes, and onboarding to find friction points within minutes of sessions finishing.
Continuous discovery interviews
Research teams scale qualitative interviews with AI moderation and automatic thematic analysis instead of manual tagging.
Customer feedback and churn reduction
Customer success and marketing teams use conversational AI surveys to understand why customers stay, churn, or expand.
Pricing and messaging validation
Marketers test landing pages, pricing pages, and messaging with real users before launch.
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