SmartReviews
All-in-one customer feedback, NPS and survey software for every business
About SmartReviews
SmartReviews by Shrivra is a customer feedback and NPS platform that collects survey responses from website, SMS, email, and walk-in customers into one dashboard. It includes an offline iOS and Android kiosk app for in-store feedback, a collaborative Response Inbox that turns feedback into tasks, and low-rating alerts. It targets salons, spas, restaurants, retail stores, hotels, and clinics.
Pros & Cons
Pros
- Offline kiosk mode on iOS and Android tablets suits walk-in and in-store feedback where Wi-Fi is unreliable
- Collects website, SMS, email, and in-person feedback in one dashboard instead of separate tools
- Response Inbox turns negative feedback into assignable tasks for the team
- Instant alerts on low ratings let staff follow up before a bad experience becomes a public review
- Every plan includes unlimited logins and a kiosk device license
- Free trial without a credit card
Cons
- No public pricing; every plan requires requesting a quote
- Very few independent user reviews on major directories, so real-world reliability is hard to verify
- Integrations and custom branding are limited to the top Pro plan
- Basic plan caps you at 5 projects
- Integration partners are not documented publicly
Key Features
Multi-channel feedback collection
Gather survey responses from website, SMS, email, and walk-in customers in a single dashboard.
Offline kiosk app
Run an iOS or Android tablet as a feedback kiosk that works offline and syncs responses when it reconnects.
NPS and rating scales
Measure short- and long-term customer satisfaction with NPS and other industry-standard rating scales.
Collaborative Response Inbox
Review feedback as a team and convert individual responses into tasks directly from the inbox.
Low-rating alerts
Receive prioritized push notifications when a customer leaves a low rating, plus a daily performance report by email.
Insights and drill-down reports
Analyze customer sentiment and staff performance with analytics and drill-down reporting.
SMS marketing
Send SMS campaigns to customers from the Plus and Pro plans.
Custom branding and integrations
Remove SmartReviews branding, apply your own, and connect integrations on the Pro plan.
Pricing
- Unlimited logins
- 5 projects
- Analytics reports
- Kiosk device license
- Everything in Basic
- Unlimited projects
- SMS marketing
- Priority support
- Everything in Plus
- Remove branding
- Custom branding
- Integrations
Best For
Salon and spa post-service surveys
Capture client feedback after each appointment and track staff performance by rating.
Restaurant feedback
Collect diner ratings on food, service, and atmosphere through a table-side or exit kiosk.
Retail store experience surveys
Run in-store experience surveys across shopping chains and mall locations.
Patient satisfaction in clinics
Use the tablet app to survey patients at hospitals, clinics, and healthcare centers.
Event lead capture
Use the kiosk app at conferences and seminars to collect attendee feedback and leads.
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