Screeb
Session replay, user feedback, product tours and AI analytics in one platform
About Screeb
Screeb is a product experience platform that combines in-app surveys, session replays, conversion funnels, and product tours for web and mobile apps. It runs AI analysis on survey answers and on conversations with AI agents and ChatGPT apps to surface frustration points and satisfaction trends. The company is based in Nantes, France, and hosts all data in France for GDPR compliance.
Pros & Cons
Pros
- Combines surveys, session replay, funnels, and product tours, so smaller teams can replace several point tools
- Quick to deploy on web and mobile apps, with SDKs for iOS, Android, Flutter, and React Native
- Reviewers report high in-app survey response rates and fast time to first insights
- AI analysis of open-ended answers and AI agent conversations saves manual tagging
- Data hosted in France with a GDPR focus, useful for EU companies with strict privacy needs
- Unlimited team members on every plan
Cons
- No free plan; paid plans start at €159/month, which is steep for early-stage startups
- Survey answer quotas are low on the entry plan (200 answers per month)
- Session replays are still labeled beta
- Small company (around 15 employees) and few reviews on G2, so there is less third-party validation than larger rivals
- Some advanced options such as SSO and a dedicated CSM cost extra on the Pro plan
Key Features
In-app surveys
Targeted NPS, CSAT, CES, and custom surveys in web apps, iOS, Android, Flutter, and React Native, including video and audio response formats.
Session replays
Records user sessions so you can watch how people move through your product alongside their survey answers (in beta).
Conversion funnels
Builds funnels from tracked events to find where users drop off in key journeys.
Product tours and in-app messages
Interactive onboarding tours, pop-ins, and targeted messages to drive feature adoption and re-engage users.
AI content analysis
Automatically transcribes and categorizes open-ended feedback and extracts recurring themes and insights.
AI agent and ChatGPT app analytics
Connects to built or bought AI agents and ChatGPT apps to categorize conversations, detect unsupported queries, and measure user satisfaction.
Conversation starters
Contextual calls to action and suggested prompts inside your product that launch pre-written prompts for your AI agents.
Targeting and survey capping
Triggers surveys on user events and attributes, and caps how many surveys each user sees or how many responses a survey collects.
Dashboards
Built-in NPS, CES, and CSAT dashboards for tracking satisfaction over time.
Integrations
Connects to Segment, Amplitude, Mixpanel, Intercom, Zendesk, Jira, Productboard, Slack, Notion, Zapier, and more.
Pricing
- Up to 10,000 MAUs
- 200 survey answers
- 500 users engaged in product tours
- 1,000 session replays (beta)
- 1 conversion funnel
- NPS, CES, CSAT dashboards
- AI content analysis
- Mobile app support
- Unlimited team members
- Up to 250,000 MAUs
- 2,000 survey answers
- 10,000 users engaged in product tours
- 125,000 session replays (beta)
- 3 conversion funnels
- Advanced security features
- Premium onboarding and dedicated CSM
- Up to 500,000 MAUs
- 5,000 survey answers
- 25,000 users engaged in product tours
- 250,000 session replays (beta)
- Unlimited conversion funnels
- 2 workspaces included
- SAML SSO and dedicated CSM as options
- Everything in Pro
- Custom volumes
- SAML and two-factor authentication
- Dedicated infrastructure
- SLA and premium support
- Custom contract terms
Best For
Continuous product discovery
Product teams run targeted in-app surveys and watch matching session replays to prioritize the roadmap based on real user feedback.
Measuring AI feature quality
Teams shipping AI agents or ChatGPT apps connect conversations to Screeb to find unsupported requests, frustration topics, and satisfaction scores.
User onboarding and feature adoption
Product and growth teams build product tours and in-app messages to guide new users and promote underused features.
NPS and CSAT tracking
CX teams track NPS, CSAT, and CES over time with built-in dashboards and route feedback to Zendesk, Intercom, or Slack.
Conversion optimization
Digital teams combine funnel analysis with contextual surveys to learn why users drop off at key steps.
Similar Tools
Runbox
Privacy-focused email hosting powered by Norwegian renewable energy
GoatCounter
Privacy-friendly, open-source web analytics without tracking personal data
Matomo
Privacy-focused open-source web analytics you fully own
HappyOrNot
Instant customer feedback with smiley-face terminals and AI analytics
Privatris
AI-powered data compliance and privacy management platform
PrivMX
End-to-end encrypted collaboration for privacy-first teams