RingByName
Way more than a business phone service
About RingByName
RingByName is a cloud business phone system (hosted PBX) from Miami-based InPhonex that bundles VoIP calling with CRM-style contact tracking, a virtual receptionist that greets callers by name, business SMS, and call center tools. Its OperatorX add-on adds AI receptionists and automated call handling, and the platform targets small businesses, multi-location companies, enterprises, and non-profits.
Pros & Cons
Pros
- Reviewers consistently praise support, often reaching the same technicians
- Greet By Name and Welcome Back Routing personalize inbound calls
- No setup or activation fees, and volume discounts down to $19.95/user on 36-month contracts
- HIPAA-compliant communications for healthcare customers
- Local and international numbers available across many countries
- Native Salesforce plugin with screen pops and click-to-call
Cons
- Pricing is complex: per-user rates vary by billing term and team size, plus a $29.95/month account fee for Advanced PBX features
- Many features (SMS, call recording, softphones, CRM, AI minutes) are paid add-ons
- Some reviewers report limited routing options and intermittent caller ID issues
- Smaller vendor with fewer recent reviews than major UCaaS providers
Key Features
Hosted PBX
Cloud phone system with unlimited USA and Canada calling, SIP device support, call parking, transfers, intercom paging, hunt groups, and an online management portal.
Virtual Receptionist
24/7 auto attendant with business hours rules, custom call trees, text-to-speech greetings, and Greet By Name caller recognition.
Welcome Back Routing
Routes returning callers to the person they last spoke with.
Built-in CRM and contact tracking
Logs interactions with customers and prospects, with an Enhanced CRM add-on for full CRM features and automation.
Business SMS
Send and receive text messages from the business phone number (paid add-on).
R! OperatorX AI voice
AI receptionists, automated call handling, and knowledge-base-driven answers, billed in usage packs of AI minutes.
Call center tools
Agent queues, agent status control, monitor/whisper/barge, on-hold reporting, and the QSpace real-time activity dashboard.
Integrations
Salesforce plugin with screen pops and click-to-call, plus HubSpot, Microsoft Teams, Office 365, Zoho, Google Contacts, and an Amazon Alexa skill.
Call recording and transcription
System-wide call recording with optional transcription and PII redaction add-ons.
Web and mobile apps
Softphones for iOS, Android, Windows, and Mac, plus voicemail to email and a click-to-dial browser extension.
Pricing
- Unlimited USA and Canada calling
- Virtual receptionist and Greet By Name
- Web and mobile apps
- Voicemail to email
- 24/7 technical support
- Price for annual billing, 2-19 users; $34.95 month-to-month
- Everything in Essential
- Fax included (minimum 10 users)
- Price for annual billing, 2-19 users; $44.95 month-to-month
- Everything in Advanced
- Call recording included
- Price for annual billing, 2-19 users; $54.95 month-to-month
- Agent queues, routing, monitoring, and reporting
- 10K contact center minutes per user
- Call recording and Enhanced CRM included
Best For
Small business phone system
Replace on-premise phones with a hosted PBX, auto attendant, and voicemail to email without setup fees.
Multi-location organizations
Manage phones, routing, and reporting across sites from one portal with centralized analytics.
Customer support call centers
Run agent queues with monitoring, whisper, barge, and the QSpace live dashboard.
Healthcare practices
Use HIPAA-compliant calling with personalized greetings and call recording.
AI front desk
Use OperatorX AI receptionists to answer and route calls from a knowledge base after hours.
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