Diallink
AI-powered business phone system with voice agents, SMS, and WhatsApp
About Diallink
Diallink is a cloud-based business phone system built for SMBs and startups that combines calling, SMS messaging, and WhatsApp in one platform. Its AI voice agents answer calls 24/7, schedule appointments, pre-qualify leads, and provide customer support — while AI-powered transcription and smart reply suggestions help teams work faster.
Pros & Cons
Pros
- AI voice agents handle calls 24/7 — never miss a lead or customer inquiry
- Unified workspace for calls, SMS, and WhatsApp reduces tool sprawl
- AI transcription with summaries and action items saves post-call admin time
- Rich integration ecosystem with CRM, helpdesk, and productivity tools
- Multiple support channels including 24/7 live rep, chat, and phone
Cons
- Pricing not publicly listed — requires contacting sales
- Smaller and newer platform compared to established VoIP providers like RingCentral
- AI voice agent quality may not match dedicated conversational AI platforms
- Limited information available about enterprise-scale capabilities
Key Features
AI Voice Agents
24/7 automated call answering that books appointments, qualifies leads, and handles support
Unified Messaging
Make calls, send SMS, and manage WhatsApp Business from one centralized workspace
AI Transcription
Automatic call transcriptions with summaries and action items after every conversation
Smart Reply Suggestions
AI suggests contextually relevant message replies to help your team respond faster
CRM Integrations
Connects with Salesforce, HubSpot, Pipedrive, Zoho CRM, and 15+ other tools via Zapier
Business Phone Numbers
Get local and toll-free numbers for your business with call routing and voicemail
Pricing
- Business phone number
- AI voicemail
- SMS messaging
- Basic integrations
- Call recording
- AI voice agents
- WhatsApp Business
- Advanced integrations
- Team collaboration
- Priority support
Best For
SMB Customer Support
Handle inbound support calls with AI agents during off-hours and route complex issues to human staff
Lead Qualification
AI voice agents pre-qualify incoming leads, collect information, and schedule sales meetings
Appointment Scheduling
Automate appointment booking via phone with AI agents integrated with your calendar
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