REVE Chat
AI-powered live chat, chatbot and omnichannel customer engagement platform
About REVE Chat
REVE Chat is an AI-first customer engagement platform that combines live chat, AI chatbots (Wize AI), and omnichannel messaging to help businesses deliver instant support, generate qualified leads, and engage customers across web, mobile, and social channels. It unifies conversations from channels like website, WhatsApp, Facebook, Instagram, and Telegram into a single inbox, and adds tools such as AI copilot, co-browsing, and audio/video calling to resolve issues faster.
Pros & Cons
Pros
- Generous free plan with AI credits and core live chat features to get started without a credit card
- True omnichannel inbox covering web, WhatsApp, Instagram, Facebook, Telegram and email
- Built-in AI agents and AI copilot for automated answers, lead generation, and agent assistance
- Advanced engagement tools like co-browsing, audio/video calling, and screen sharing
- Flexible per-seat pricing and modular add-ons so you only pay for the channels you use
Cons
- Many channels (WhatsApp, Telegram, Viber, SMS, etc.) are paid add-ons that increase the effective cost
- AI usage is metered by AI credits, which can add up for high-volume automation
- Whitelabeling and advanced routing are gated to the higher-priced Enterprise tier
- Interface and reporting can feel less polished than larger competitors like Intercom or Zendesk
Key Features
Omnichannel Inbox
Unify conversations from website, WhatsApp, Facebook, Instagram, Telegram, email and more into one centralized inbox.
AI Agents (Wize AI)
Deploy AI agents that understand intent, answer questions instantly, qualify leads, and take action across channels.
AI Copilot
Assist agents in real time with AI-driven translation, suggested replies, and knowledge-base lookups during live chats.
Live Chat
Engage website visitors with customizable chat widgets, proactive triggers, and contextual chat history.
Co-browsing
Share a customer's browser screen to guide them through forms, checkouts, and troubleshooting in real time.
Audio & Video Calling
Escalate text chats to audio or video calls with screen sharing and call recording for richer support.
Advanced Routing
Skill-based and priority routing that directs support requests to the right departments and agents.
Ticketing
Convert conversations into tickets and manage them with advanced ticket features for ongoing issues.
Reporting & Analytics
Track agent activity, conversation volumes, and performance with basic to advanced reporting dashboards.
Integrations
Connect with 40+ tools including Shopify, WooCommerce, and other CRM and e-commerce platforms.
Pricing
- 1 seat included
- 10 AI credits/mo
- 100 sessions
- Website, Facebook, Shopify, WooCommerce
- Widget theme customization
- 30 days chat history
- Everything in Free, plus
- 10,000 sessions
- Instagram + add-ons
- 90 days chat history
- Chat tags
- Basic reporting
- $8.99 per additional seat
- Everything in Starter, plus
- 3 AI agents
- Unlimited sessions
- WhatsApp, business email + add-ons
- 365 days chat history
- Proactive chat with visitors
- Audio, video call & screen sharing
- Agent chat monitoring
- Enhanced reporting
- $13.99 per additional seat
- Everything in Growth, plus
- Unlimited AI agents
- Telegram, Mobile SDK, Play Store, App Store + add-ons
- Unlimited chat history
- Skill-based priority routing
- Co-browsing
- Permission management
- Advanced reporting & ticket features
- Whitelabeling
- $24.99 per additional seat
Best For
E-commerce customer support
Support shoppers across Shopify, WooCommerce, and social channels with live chat and AI agents to reduce cart abandonment.
Lead generation and qualification
Use AI agents and proactive chat to capture visitor intent and qualify sales-ready leads in real time.
Omnichannel customer service
Centralize WhatsApp, Instagram, email, and web conversations in one inbox for consistent, contextual support.
Guided assistance and onboarding
Leverage co-browsing, video calls, and screen sharing to walk customers through complex flows like checkout or setup.
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