Raapyd Field Service Management
ERP-integrated field service management for enterprise service teams
Founded
2022
Starting Price
Custom
Category
Manufacturing & ERP
Last updated September 21, 2026
About Raapyd Field Service Management
Raapyd Field Service Management is a cloud-based FSM platform for scheduling technicians, dispatching work orders, tracking assets and inventory, and capturing service reports from a mobile app. It is one module of the Raapyd Digital Platform, an AI/ML-driven suite that sits in front of a company's existing ERP so vendors, dealers, and field crews can transact without direct ERP access. The product targets mid-market and enterprise manufacturers, distributors, and service organizations rather than small independent contractors.
Pros & Cons
Pros
- Real enterprise deployments you can read in detail — published case studies cover a Saudi paint manufacturer with 650+ showrooms, an Indian aluminium producer, and a US biotech, with named logos including Eicher, Isuzu, and Thermo Fisher
- Built to front an existing ERP rather than replace it, so field data flows back to SAP or a comparable backend without exposing the core system to external users
- FSM is one module of a broader suite (vendor management, dealer management, asset management, sales force automation), which suits companies consolidating several external-facing portals
- Covers the full service lifecycle in one product: dispatch, routing, mobile execution, inventory, asset maintenance, and billing handoff
Key Features
Work order management
Create, assign, and track work orders end to end, with status tracking and service history attached to each job.
Automated scheduling and dispatch
Assigns jobs based on technician skill set, availability, location, and urgency instead of manual spreadsheet or phone dispatch.
Route optimization
Plans technician routes to cut travel time and fuel cost across multi-site service territories.
Mobile field app
Android and iOS access to job details, customer history, technical documents, and digital checklists, with service reports submitted from site.
Inventory and asset tracking
Tracks parts levels, van stock, and asset lifecycle to avoid shortages and over-ordering; supports preventive and predictive maintenance scheduling.
Billing and bills tracker
Links completed work orders to invoicing so service documentation flows into billing without re-keying.
Customer management and self-service portal
Pricing
Custom
Custom/quote
- Pricing is not published and is scoped per deployment
- No free version and no self-serve free trial
- Sales-led onboarding via a booked demo
- Typically bundled with other Raapyd Digital Platform modules and ERP integration work
- Includes 24/7 phone support, email/help desk, in-person training, and webinars
Best For
Manufacturers running a nationwide warranty and installation network
Replace phone-and-spreadsheet dispatch with skill-based assignment and live job tracking across regional technician teams, as in the Saudi paint manufacturer deployment.
Distributors and dealers with field service obligations
Tie service calls to the dealer management and inventory modules so parts availability, work orders, and billing sit in one platform.
Enterprises that must keep ERP access away from external users
Give technicians, contractors, and customers a portal that syncs with the backend ERP without granting them accounts in it.
Asset-heavy operations moving from reactive to preventive maintenance
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