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ERP-integrated field service management for enterprise service teams
Raapyd Field Service Management is a cloud-based FSM platform for scheduling technicians, dispatching work orders, tracking assets and inventory, and capturing service reports from a mobile app. It is one module of the Raapyd Digital Platform, an AI/ML-driven suite that sits in front of a company's existing ERP so vendors, dealers, and field crews can transact without direct ERP access. The product targets mid-market and enterprise manufacturers, distributors, and service organizations rather than small independent contractors.
Create, assign, and track work orders end to end, with status tracking and service history attached to each job.
Assigns jobs based on technician skill set, availability, location, and urgency instead of manual spreadsheet or phone dispatch.
Plans technician routes to cut travel time and fuel cost across multi-site service territories.
Android and iOS access to job details, customer history, technical documents, and digital checklists, with service reports submitted from site.
Tracks parts levels, van stock, and asset lifecycle to avoid shortages and over-ordering; supports preventive and predictive maintenance scheduling.
Links completed work orders to invoicing so service documentation flows into billing without re-keying.
Replace phone-and-spreadsheet dispatch with skill-based assignment and live job tracking across regional technician teams, as in the Saudi paint manufacturer deployment.
Tie service calls to the dealer management and inventory modules so parts availability, work orders, and billing sit in one platform.
Give technicians, contractors, and customers a portal that syncs with the backend ERP without granting them accounts in it.
Start using Raapyd Field Service Management today and boost your productivity.
Visit WebsiteCentral customer records with service history, plus an external portal so customers can raise and follow requests.
Designed to exchange data securely with an existing backend ERP (Raapyd is an SAP partner) so the core system stays isolated from external users.
Live dashboards for open service calls, technician routes, job completion, and SLA adherence, with alerts and notifications.
Use asset lifecycle tracking and maintenance scheduling to plan service windows instead of reacting to breakdowns.
Capture checklists, photos, and sign-offs on mobile at the site so documentation and invoicing are not delayed by post-visit paperwork.

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