OpenText Exstream
Enterprise customer communications management for omnichannel, personalized communications at scale
About OpenText Exstream
OpenText Exstream (now branded OpenText Communications) is a market-leading customer communications management (CCM) platform for designing, personalizing, and delivering compliant omnichannel communications across print, email, web, mobile, and SMS. Built on a cloud-native microservices architecture, it empowers business users to craft and personalize content without IT involvement while handling high-volume, on-demand, and interactive document production at enterprise scale.
Pros & Cons
Pros
- Market-leading omnichannel CCM trusted by large enterprises in regulated industries
- Empowers non-technical business users to design and personalize communications without IT
- Extremely high-volume document production (up to 10 million pages per hour)
- Flexible deployment across cloud, on-premises, and hybrid environments
- Generative AI content creation via OpenText Experience Aviator
- Helpful and responsive sales and support teams
Cons
- Custom quote-based pricing with most advanced features sold as paid add-ons
- Complex and effort-intensive cloud migration and setup
- Requires frequent database maintenance and components can lose connection
- Integration with non-OpenText products can be challenging
- UI rendering can be slow at times
Key Features
Omnichannel Delivery
Design and deliver ultra-personalized, consistent, compliant communications across print, email, web, mobile, and SMS to optimize the customer journey.
Business User Empowerment
Non-technical users can craft, edit, and personalize content and build content and business rules without IT involvement.
Cloud-Native Architecture
Containerized, cloud-native microservices architecture delivers enterprise-class performance for high-volume and on-demand communications.
Generative AI Content
OpenText Experience Aviator uses generative AI to rapidly generate relevant, personalized content and boost content development productivity.
High-Volume Production
Accelerates production of complex documents at speeds up to 10 million pages per hour for batch, on-demand, and interactive output.
Delivery Assurance
Tracks message delivery and responses, automatically responding to failures or bounce-backs through unlimited failover channels.
Template & Content Management
Centralized design, creation, editing, and reuse of templates and content blocks across all communication types.
Operational Dashboards
Consolidated real-time dashboards give operations managers status of Exstream jobs and data-driven insights.
Pricing
- Omnichannel customer communications management
- Cloud, on-premises, or hybrid deployment
- High-volume document production
- Generative AI content with Experience Aviator
- Delivery assurance and analytics
- Quote-based pricing via OpenText sales
Best For
Regulated Customer Statements
Banks, insurers, and utilities generate compliant, personalized statements, policies, and notices at high volume across print and digital channels.
Omnichannel Customer Onboarding
Deliver consistent welcome packs, contracts, and onboarding communications across email, web, and print for a seamless customer experience.
Interactive Correspondence
Customer service agents create on-demand, personalized correspondence and ad hoc letters using pre-approved templates and content blocks.
Bulk Billing & Notifications
Run high-throughput batch jobs to produce invoices, bills, and bulk notifications with delivery tracking and automatic failover.
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