Newired

No-code digital adoption platform with interactive in-app guidance overlays

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Founded

2015

Starting Price

~$4

About Newired

Newired is a digital adoption platform that creates interactive guidance layers on top of existing web applications. It enables organizations to build step-by-step walkthroughs, tooltips, and contextual help without writing any code, helping users navigate complex enterprise software while reducing training costs and support tickets.

Pros & Cons

Pros

Very intuitive and easy to use, even for non-technical staff — simpler than competitors like WalkMe and Pendo
Excellent customer support praised consistently across reviews
Flexible deployment with both SaaS and on-premise options at the same price
Unlimited content creators included in the license at no extra cost
Transparent, scalable pricing that decreases per-user cost as usage grows
Works as an overlay on virtually any web-based application without code changes

Cons

Smaller and less mature than market leaders like WalkMe or Pendo, which can mean occasional performance issues on complex application flows
Onboarding experience and implementation documentation could be more comprehensive
Pricing is not fully transparent — requires contacting sales for exact quotes
Limited brand recognition compared to larger DAP vendors

Key Features

Interactive Walkthroughs

Create step-by-step guided journeys that overlay on top of any web application, walking users through tasks in real-time with a true WYSIWYG editor.

Contextual Tooltips

Deploy tooltip hotspots across applications that reveal helpful content when clicked, providing in-context assistance without leaving the workflow.

AI Assistant Integration

Built-in AI assistant that can launch walkthroughs and trigger contextual highlights to assist users directly in their flow of work.

No-Code Editor

Desktop authoring suite with WYSIWYG precision that lets non-technical staff create and deploy guidance flows in minutes without any coding.

Page-Level Analytics

Track user behavior including time spent on each page, idle time detection, and URL-based page tracking for meaningful adoption insights.

Multi-Language Support

Support for multiple languages to enable digital adoption across global organizations with diverse workforces.

On-Premise & SaaS Deployment

Flexible deployment options with identical features whether hosted in the cloud or installed on-premise behind the firewall.

Journey Slideshow Mode

Users can preview all walkthrough instructions in a slideshow format without running through each step, plus back-button navigation for flexibility.

Pricing

Subscription

~$4/user/month

Interactive walkthroughs & tooltips
No-code WYSIWYG editor (free, unlimited creators)
AI assistant integration
Analytics & user tracking
Multi-language support
Setup services & training included
SaaS or on-premise deployment

Enterprise / Unlimited

Custom/year

Everything in Subscription
Unlimited user license
OEM pricing available
Dedicated support
Volume discounts
Custom deployment options

Best For

Enterprise Software Onboarding

Guide new employees through complex enterprise applications like SAP, Salesforce, or custom internal tools with step-by-step walkthroughs that reduce time-to-competency.

Customer Self-Service Support

Reduce support tickets by providing contextual in-app guidance that helps customers complete tasks independently without contacting support teams.

Digital Transformation Rollouts

Accelerate adoption when rolling out new software or major updates by overlaying interactive guidance on the new interfaces without modifying the underlying application.

Compliance & Process Adherence

Ensure employees follow correct procedures in regulated industries by guiding them through required steps in the right order within their applications.