Mokapen
The CRM for people who don't have time to fill in the CRM
About Mokapen
Mokapen is an Italian all-in-one CRM and work management platform (which the vendor calls an XRM) for small and mid-sized businesses. It combines contacts, sales pipelines, projects and tasks, support tickets, quotes, orders, invoices, and automations in one workspace, and its home screen ranks each user's urgent, upcoming, and forgotten items. Plans are priced per organization rather than per seat, with a free tier for up to 2 users.
Pros & Cons
Pros
- Flat per-organization pricing gets cheap at scale: the Medium plan covers up to 50 users for €78/month billed yearly
- Free plan includes unlimited contacts, deals, projects, tasks and tickets for 2 users, not a time-limited trial
- Combines CRM, project management, ticketing, and quoting/invoicing, so small teams avoid double entry across separate tools
- Capterra reviewers rate it 4.6/5 across about 170 reviews, often citing ease of use and setup
- Fast, responsive support, including a free one-hour onboarding session
- Italy-specific integrations such as Fatture in Cloud e-invoicing and Italian company data lookups
Cons
- Quotes, invoices, custom fields, SSO, and flow automation are reserved for the Large plan
- Reviewers report limited flexibility when customizing workflows
- Smaller integration catalog than HubSpot, Pipedrive, or Zoho CRM
- User base and most reviews are Italian, and several integrations target the Italian market
- Prices are listed in euros, excluding VAT
Key Features
Priority home screen
Collects urgent items, deadlines due today and tomorrow, and contacts or deals left untouched for weeks, so each user sees what to do next when they open the app.
Contacts, companies and deal pipelines
Unlimited contacts, companies, and deals on every plan, with multiple sales pipelines and deal reports on higher tiers.
Projects, tasks and workareas
Unlimited projects and tasks organized into teams and workareas, with time tracking and project and task reports.
Customer support tickets and portal
Built-in ticketing with ticket reports and a customer portal, so support lives next to sales and project data.
Quotes, orders and invoices
Create quotes, orders, and invoices from deals on the Large plan, with a Fatture in Cloud integration for Italian e-invoicing.
Automations and sequences
Rules that turn form submissions, emails, deadlines, and status changes into tasks and alerts, plus flow automation and automations from forms on the Large plan.
Forms, bookings and appointments
Online pages and forms, appointment management, and service booking forms that feed records straight into the CRM.
Email sync and tracking
Read and send email through Gmail, iCloud, or any IMAP/SMTP account, with open, click, and reply tracking on the Large plan.
Find Leads and company data
Search companies by industry, headquarters, and size, find contacts and emails, and pull corporate and credit data on Italian and foreign companies.
Integrations and mobile apps
Connects to Google Calendar, Google Drive, Mailchimp, Brevo, Klaviyo, Google, Facebook and LinkedIn Ads, and meeting recorders such as Fathom and Fireflies; iOS and Android apps plus Chrome extensions for Gmail, Outlook, and LinkedIn.
Pricing
- 2 users
- 1 team, 2 workareas, 1 pipeline
- 100MB file storage
- Unlimited tasks, projects, contacts, companies, deals and tickets
- Project reports
- Direct support
- Billed yearly (€45 billed monthly) for the whole organization
- 10 users, 5 teams, 10 workareas, 3 pipelines
- 2GB file storage
- Appointments and chat
- Online document creation
- Task, ticket, contact and company reports
- Billed yearly (€95 billed monthly) for the whole organization
- 50 users, 25 teams, 25 workareas, 25 pipelines
- 5GB file storage
- Booking management and services/products catalog
- Deal and booking reports
- Time tracking, online pages and forms, feed
- Read email from your email account
- Billed yearly (€145 billed monthly) for the whole organization
- 100 users, 100 teams, 100 workareas, 100 pipelines
- 10GB file storage
- Quotes, orders and invoices with reports
- SMTP email sending with open, click and reply tracking
- Single sign-on, custom fields and custom permissions
- Flow automation, automations from forms, custom charts and reports
- Website visit tracking
- Unlimited users
- Unlimited data and file storage
- Custom features
- Contact sales
Best For
Small business running sales and delivery in one place
Entrepreneurs and SMBs track leads after a quote, run projects, and handle support tickets in one system instead of spreadsheets and chat threads.
Professional firms and consultancies
Firms keep client history, appointments, deadlines, and reminders tied to each client record, with bookings and forms feeding new requests in automatically.
Sales reps prioritizing follow-ups
The home screen surfaces deals open too long and contacts not reached for weeks, so reps work a ranked list instead of scanning the pipeline.
Web agencies and service businesses
Agencies move from deal to quote to project to invoice in the same platform, with time tracking on project work.
Italian companies needing local integrations
Businesses in Italy connect sales to Fatture in Cloud for invoicing and enrich leads with official corporate and credit data.
Similar Tools
HubSpot
All-in-one CRM platform for marketing, sales, and service
Pipedrive
The CRM platform that makes selling easy
Salesforce
The world's #1 CRM platform for sales, service, marketing, and more
Monday.com
Work OS that powers teams to run projects and workflows with confidence
Kit (ConvertKit)
Email marketing platform built for creators
Zoho CRM
Superfast work. Steadfast growth. Bring the very best out of your customer-facing teams.