InTouch CRM
CRM and marketing automation built for small businesses
About InTouch CRM
InTouch CRM is an all-in-one sales and marketing platform designed specifically for small businesses, combining contact management with email marketing, SMS campaigns, and lead generation tools. It helps teams move prospects through the sales pipeline while automating follow-ups, surveys, and scheduling from a single interface. With no long-term contracts and a free trial, it positions itself as an accessible entry point for SMBs looking to formalize their customer relationships.
Pros & Cons
Pros
- Combines CRM and email/SMS marketing in one platform eliminating need for separate tools
- Affordable entry pricing with no long-term contracts required
- Free trial available with no credit card required
- Highly rated customer support with responsive phone and chat availability
Cons
- Search functionality reported as slow and sometimes inaccurate
- Mobile app is more limited than the desktop version
- Weak third-party integrations compared to larger CRM platforms
- Primarily suited for small businesses and may feel limited as companies scale
Key Features
Contact Management
Cloud-based contact database with team collaboration access and custom fields
Sales Pipeline
Visual pipeline management to track leads and prospects through the sales funnel
Email Marketing
Campaign builder with templates and automated nurturing sequences for lead engagement
SMS Marketing
Text message marketing for immediate outreach and time-sensitive communications
Lead Generation Forms
Embeddable web forms with automatic lead nurturing triggers on submission
Survey Builder
Custom surveys with multiple question and answer types for customer feedback
Calendar & Task Management
Scheduling with automatic reminders and follow-up task creation
Reporting & Analytics
Sales performance tracking and email engagement analytics dashboards
Pricing
- Contact management
- Basic email marketing
- Web forms
- Calendar & tasks
- Basic reporting
- Everything in Starter
- Sales pipeline
- SMS marketing
- Survey builder
- Advanced analytics
- Everything in Professional
- Advanced automation
- Priority support
- Extended contact limits
- Custom integrations
Best For
Small Business Sales
Track leads through a visual pipeline and automate follow-up tasks to close more deals
Email & SMS Campaigns
Run targeted marketing campaigns combining email and text messaging from one platform
Lead Generation
Capture leads via website forms and automatically trigger nurturing sequences
Customer Feedback
Send surveys to customers and analyze responses to improve products and services
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