
AI-powered ITSM platform for modern IT teams
Freshservice is an AI-powered IT service management (ITSM) platform from Freshworks that unifies service, asset, and operations management. It helps IT and business teams deliver faster, smarter employee support with automation, intelligent ticketing, and built-in Freddy AI capabilities across HR, finance, and facilities workflows.
Freddy AI Agent and Copilot resolve routine tickets, suggest replies, and surface insights for agents.
ITIL-aligned workflows for tracking incidents, identifying root causes, and preventing recurrence.
Real-time discovery and lifecycle tracking of hardware, software, SaaS, and cloud assets.
Structured change approvals, CAB workflows, and release planning to reduce deployment risk.
Branded employee portal with a curated catalog of IT and business service requests.
No-code visual builder for automating ticket routing, approvals, and cross-team handoffs.
Alert correlation, on-call scheduling, and intelligent incident response for ITOps teams.
Centralize ticketing across email, chat, portal, and Teams with automated routing and SLAs.
Discover and track hardware, software, and SaaS assets with full lifecycle and contract visibility.
Run HR, facilities, and finance service desks on the same platform as IT for unified employee experience.
Plan, approve, and audit infrastructure and application changes with structured CAB workflows.
Extend service desk capabilities beyond IT to HR, facilities, finance, and legal teams.
Pre-built and custom dashboards covering SLAs, agent performance, and asset health.
1,200+ apps and native integrations with Slack, Microsoft Teams, Jira, Azure AD, and more.
Correlate monitoring alerts, automate on-call paging, and resolve major incidents faster.

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