Flipdish
The all-in-one platform built for restaurants
About Flipdish
Flipdish is an AI-powered restaurant management platform that combines point-of-sale, online ordering, kiosks, and marketing into a single system. It serves independent restaurants, takeaways, and multi-location chains with branded ordering websites, mobile apps, kitchen displays, and AI-driven phone agents to streamline operations and increase direct order revenue.
Pros & Cons
Pros
- Genuinely all-in-one stack (POS, web, app, kiosk, KDS) so restaurants avoid stitching together multiple vendors
- Strong branded mobile app offering helps drive direct orders away from costly marketplaces
- AI Phone Agent is a differentiator for high-volume takeaways missing calls during peak hours
- Aggregates third-party marketplace orders (Uber Eats, Deliveroo, Just Eat) into one tablet
- Used by large chains as well as independents, with multi-location reporting baked in
Cons
- Per-site pricing can get expensive quickly for restaurants with many locations
- Some advanced features (POS, kiosks, AI agent) require enterprise contracts with opaque pricing
- European focus means support and integrations can be weaker outside EU/UK/US
- Steeper learning curve than simple Square-style POS for very small operators
- Mobile app customization options are limited compared to building a bespoke app
Key Features
Branded Online Ordering
Custom-branded ordering websites and mobile apps to take direct orders and reduce reliance on third-party marketplaces.
Point of Sale (POS)
Cloud-based POS system designed for restaurants with menu sync across channels and integrated payments.
AI Phone Agent
Automated AI voice agent that answers calls, takes orders, and handles common customer queries 24/7.
Self-Service Kiosks
In-store ordering kiosks that reduce queues, increase average order value, and free up staff.
Kitchen Display System (KDS)
Digital screens that route and track orders in the kitchen to improve prep speed and accuracy.
Loyalty & Marketing
Built-in loyalty programs, email/SMS campaigns, and customer data tools to drive repeat orders.
Delivery Network Integration
Connects with on-demand couriers like Uber Direct and Stuart so restaurants can offer delivery without their own fleet.
Marketplace Order Management
Aggregates orders from third-party platforms (Uber Eats, Deliveroo, Just Eat) into a single tablet and POS.
Analytics & Reporting
AI-powered dashboards covering sales, customer behaviour, and operational performance across all locations.
Pricing
- Branded ordering website
- Menu management
- Integrated payments
- Loyalty program
- Reporting & analytics
- Billed annually (69 EUR if monthly)
- Everything in Online Ordering
- Branded mobile app (iOS & Android)
- Third-party delivery integration
- Push notifications
- Billed annually (99 EUR if monthly)
- Full POS + Kiosks + KDS
- AI Phone Agent
- Multi-location management
- Marketplace order aggregation
- Dedicated account manager
- Custom integrations
Best For
Independent takeaways escaping marketplace fees
Pizza shops and ethnic takeaways use Flipdish's branded website and app to convert repeat customers to direct orders, saving 20-30% in commission fees.
Multi-location restaurant chains
Regional chains centralize menu management, loyalty, and reporting across dozens of sites while keeping each location's POS in sync.
Quick-service restaurants adding kiosks
QSRs deploy Flipdish self-service kiosks to reduce counter queues and lift average order value through upsell prompts.
Busy takeaways missing phone orders
High-volume takeaways use the AI Phone Agent to answer every call during dinner rush, taking orders directly into the POS without staff intervention.
Dark kitchens and delivery-only brands
Cloud kitchens aggregate orders from multiple marketplaces and their own ordering channels into one system tied to a single KDS.
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