EmpowerReviews
Gather customer feedback and turn it into 5-star reviews online
About EmpowerReviews
EmpowerReviews is an automated reputation management platform that helps small businesses request, collect, and manage customer reviews. It routes positive reviewers to public sites like Google and Facebook while capturing negative feedback privately for internal follow-up.
Pros & Cons
Pros
- Easy to set up and integrate with existing CRM systems
- Smart routing keeps negative reviews private while amplifying positive ones
- Customizable rather than one-size-fits-all
- Users report significant increases in positive review volume
- Preset response templates speed up review management
Cons
- Pricing is not published - requires direct contact with sales
- Limited public review data and case studies available
- Reseller program is not heavily publicized
- Smaller brand presence compared to larger reputation platforms
Key Features
Automated Review Requests
Send review invitations to customers automatically via email or SMS.
Smart Review Routing
Direct happy customers to Google, Facebook, and other public review sites while routing negative feedback internally.
Centralized Dashboard
Monitor all customer feedback and online reviews in one control panel with rating scores.
Branded Feedback Pages
Customizable, branded feedback collection forms that match your business identity.
Real-Time Notifications
Get email alerts the moment a customer submits feedback so you can respond quickly.
Negative Review Capture
Catch unhappy customers privately before they post publicly, giving you a chance to make things right.
CRM Integrations
Connect with customer management systems for streamlined review request workflows.
Preset Response Templates
Create canned replies so your team can respond to reviews quickly and consistently.
Pricing
- Automated review requests
- Review routing to Google, Facebook, and directories
- Branded feedback pages
- Centralized review dashboard
- Real-time notifications
- Reseller/channel partner program available
Best For
Local Service Businesses
Plumbers, contractors, and home services collecting Google reviews after job completion.
Healthcare and Dental Practices
Practices automating post-visit review requests to build local search presence.
Multi-Location Retailers
Franchises and chains managing review collection across stores from one dashboard.
Marketing Agencies
Agencies offering reputation management as a service via the reseller program.
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Start using EmpowerReviews today and boost your productivity.
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