CM.com
Omnichannel communications and payments platform for customer engagement at scale
About CM.com
CM.com is a cloud-based communications and payments platform that enables businesses to reach customers through SMS, WhatsApp, RCS, Apple Messages for Business, and more via a single API. It combines messaging, chatbot AI, mobile marketing, e-signatures, and payment processing into a unified platform for conversational commerce.
Pros & Cons
Pros
- Extensive omnichannel coverage with more messaging channels than most competitors
- Integrated payments platform — rare combination of CPaaS and PSP in one
- Strong global reach with reliable SMS delivery and local number support worldwide
- AI-powered chatbot and voicebot builder for automating customer interactions
- GDPR-compliant with end-to-end security for enterprise-grade data protection
- Public company (Euronext Amsterdam) with 25+ years of track record
Cons
- Pricing is not transparent — requires contacting sales for most plans
- Can be complex to set up for smaller businesses without developer resources
- E-signature product priced separately at EUR 2.00 per document
- Support quality varies by subscription tier
- Platform learning curve due to breadth of features
Key Features
Business Messaging API
Connect to customers through SMS, WhatsApp, RCS, Apple Messages, Facebook Messenger, Instagram, and more via a single API
AI Chatbots & Voicebots
Build and deploy intelligent chatbots and voicebots to automate customer conversations across channels
Mobile Service Cloud
Unified inbox for customer support agents to handle conversations from all messaging channels in one place
Payments Platform
Licensed payment service provider supporting credit cards, iDEAL, mobile wallets, and other global and local payment methods
SMS Gateway
Reliable global SMS delivery with worldwide OTP pricing and high-priority message routing
Conversational Commerce
Enable customers to browse, ask questions, and complete purchases directly within messaging conversations
E-Signatures (Sign)
Digital document signing solution integrated into the platform for contracts and agreements
Analytics & Logging
Detailed analytics dashboards and logging APIs to track message delivery, engagement, and campaign performance
Pricing
- 7 messaging channels
- Multi-channel strategy
- Centralized customer interactions
- Standard support
- Everything in Basic
- Additional channels
- High-priority OTP traffic
- Safeguard Enterprise security
- Everything in Advanced
- Up to 1,000 messages/second
- Custom routing
- 24/7 expert support
- Advanced analytics
Best For
Customer Support Automation
Deploy AI chatbots across WhatsApp, SMS, and web to handle common inquiries and route complex issues to live agents
Transactional Messaging
Send OTPs, order confirmations, shipping updates, and appointment reminders via SMS and WhatsApp with high deliverability
Marketing Campaigns
Run personalized mobile marketing campaigns across RCS, WhatsApp, and SMS with rich media and interactive elements
Conversational Commerce
Enable customers to discover products, ask questions, and complete purchases within messaging apps
Secure Payments
Process payments through multiple methods including credit cards, iDEAL, and mobile wallets integrated into conversations
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