Awebstar Queue Management System
Cloud-based queue management system for reducing wait times and streamlining customer flow
About Awebstar Queue Management System
Awebstar Queue Management System is a cloud-based solution designed to optimize customer queuing and reduce wait times across industries like healthcare, banking, retail, and government services. The platform combines virtual queuing, kiosk check-ins, and real-time performance reporting to help businesses manage customer flow efficiently. Customers receive instant notifications with their queue number and estimated waiting time via SMS and WhatsApp, allowing them to wait remotely instead of standing in physical lines. The system integrates with popular CRMs including Salesforce, Microsoft Dynamics, Oracle, Zoho CRM, and HubSpot, making it adaptable to existing business workflows. Built by Awebstar Technologies, a Singapore-based company established in 2007, the platform serves organizations seeking a configurable, integration-ready queue management solution.
Pros & Cons
Pros
- Reduces customer wait times significantly with virtual queuing
- SMS and WhatsApp notifications keep customers informed in real time
- Strong CRM integration ecosystem with major platforms
- Cloud-based with cross-device compatibility
- Suitable for multiple industries including healthcare, banking, and retail
Cons
- Pricing not fully transparent — enterprise plans require contacting sales
- Primarily focused on the Singapore and Southeast Asian market
- No free trial publicly listed
- Limited public documentation on API capabilities
Key Features
Virtual Queuing
Allow customers to join queues remotely via mobile devices, reducing physical crowding and improving the waiting experience
Kiosk Check-In
Self-service kiosk terminals for on-site customer registration and queue ticket printing
Real-Time Notifications
Instant SMS and WhatsApp alerts with queue number, estimated wait time, and status updates
Appointment Scheduling
Online appointment booking system that lets customers schedule visits in advance to minimize wait times
Real-Time Analytics & Reporting
Live dashboards and performance reports tracking wait times, service times, and staff efficiency
CRM Integrations
Connect with Salesforce, Microsoft Dynamics, Oracle, Zoho CRM, and HubSpot for seamless data flow
Multi-Branch Management
Centralized management across multiple locations with remote configuration capabilities
Token Calling System
Digital token display and calling system for organized customer service at counters
Pricing
- Virtual queuing
- Kiosk check-in
- SMS notifications
- Basic analytics
- Single location
- Everything in Starter
- Multi-branch management
- CRM integrations
- Advanced reporting
- WhatsApp notifications
- Dedicated support
Best For
Hospital Patient Flow Management
Manage patient queues from registration through consultation to billing, reducing overcrowding in waiting areas
Bank Branch Customer Service
Streamline walk-in customer service at bank branches with virtual queuing and counter assignment
Government Service Centers
Handle high-volume citizen services with appointment scheduling and real-time queue status displays
Retail Store Service Counters
Manage customer queues at service desks, returns counters, and consultation areas in retail environments
Similar Tools
Relatient
Patient engagement platform for healthcare organizations
Doodle
Group scheduling made simple with polls and booking pages
Revelation Pets
Cloud-based pet-care management software for boarding, daycare, and grooming businesses
Coconut Software
Branch performance platform for banks and credit unions
WellnessLiving
The all-in-one platform to run and grow your fitness, wellness, and beauty business
EchoDial
Appointment scheduling software for small business with SMS, voice, and email reminders
Ready to try Awebstar Queue Management System?
Start using Awebstar Queue Management System today and boost your productivity.
Visit Website