Relatient
Patient engagement platform for healthcare organizations
About Relatient
Relatient is an award-winning patient engagement platform that helps healthcare organizations automate appointment reminders, self-scheduling, digital registration, and two-way patient communication. The Dash platform combines scheduling, engagement, and intake workflows to reduce no-shows, improve patient access, and streamline operations.
Pros & Cons
Pros
- Dramatically reduces no-show rates — many practices report drops from 11-12% to 4-6%
- Best in KLAS 2024 for patient self-scheduling and engagement
- Integrates with 85+ EHR and practice management systems
- User-friendly interface for both patients and staff
- Comprehensive platform covering scheduling, communication, and intake in one solution
- Supports contactless virtual waiting room workflows
Cons
- Custom pricing lacks transparency — requires contacting sales for quotes
- Customer support quality has declined after being moved overseas according to some reviews
- Can be expensive compared to simpler patient reminder tools
- Occasional integration hiccups when EHR systems receive updates
- Product accuracy sometimes requires tweaking to keep things on track
Key Features
Patient Self-Scheduling
Empower patients to book appointments 24/7 with a user-friendly interface that requires no login credentials
Appointment Reminders
Automated multi-channel reminders via text, email, and voice to reduce no-show rates
Dash Chat
AI-powered two-way chat for real-time patient-staff communication from the provider's website
eRegistration & Check-In
Digital pre-visit registration and contactless check-in workflows to streamline intake
Broadcast Messaging
Send mass communications to patient populations for health campaigns and urgent notifications
Waitlist Management
Automated waitlist to fill cancelled appointment slots and improve scheduling efficiency
Satisfaction Surveys
Post-visit patient satisfaction surveys to gather feedback and improve care quality
No-Show Engagement
Automated outreach to patients who missed appointments to reschedule and reduce lost revenue
EHR/PM Integration
Integrates with 85+ practice management and electronic health record systems with real-time writebacks
Dash Direct API
Comprehensive scheduling APIs for custom integrations and extended platform capabilities
Pricing
- Appointment reminders
- Patient self-scheduling
- Two-way messaging
- eRegistration & check-in
- EHR/PM integrations
- Analytics & reporting
Best For
Multi-Provider Medical Practices
Automate appointment scheduling and reminders across large practices to improve patient access and reduce administrative burden
Health Systems & Hospitals
Deploy enterprise-wide patient engagement with broadcast messaging, health campaigns, and centralized scheduling
Specialty Clinics
Streamline patient intake with digital registration and contactless check-in for specialty care workflows
Community Health Centers
Reduce no-shows and improve care access for underserved populations with automated multi-channel outreach
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Featured In
7 Best Weave Alternatives for Healthcare Practices (2026)
Best for multi-location medical groups and enterprise specialty practices that have outgrown Weave's SMB-focused feature set.
Best Customer Engagement Tools for Medical Clinics (2026)
Best for multi-location medical groups, MSOs, and health systems where reminder volume and self-scheduling complexity demand enterprise-grade tooling.