Appbot
App review & ratings analysis for mobile teams
About Appbot
Appbot is an app review and ratings intelligence platform that monitors, analyzes, and replies to reviews from the Apple App Store, Google Play, Amazon Appstore, and Microsoft Store. Its purpose-built AI classifies sentiment, topics, emotions, and keywords automatically and auto-translates reviews from 30+ languages, helping mobile teams understand user feedback and respond faster from a single inbox.
Pros & Cons
Pros
- Purpose-built AI for app reviews delivers accurate sentiment, topic, and emotion analysis out of the box
- Auto-translation of 30+ languages lets global teams manage feedback from a single inbox
- Transparent, self-service pricing that starts low compared to enterprise feedback platforms
- Unlimited replies and AI-drafted responses on higher tiers speed up customer engagement
- Strong integrations with Slack, Teams, Zendesk, Freshdesk, and Zapier
- Trusted by a large share of top-charting apps and major enterprises
Cons
- No live demos or phone support; the product is fully self-service with email support only
- API access is a paid add-on restricted to Large and Premium plans
- Source and translation limits can require upgrading for larger app portfolios
- Invoice billing is only available on annual Premium plans
- Focused solely on app store reviews, not broader in-app or survey feedback
Key Features
Global Review Monitoring
Track and monitor reviews from the Apple App Store, Google Play, Amazon Appstore, and Microsoft Store across all countries in real time.
AI Sentiment & Topic Analysis
Proprietary AI trained on hundreds of millions of real app reviews classifies sentiment, topics, emotions, and keywords automatically.
Auto-Translation
Automatically translates non-English reviews from 30+ languages into English so teams can read and reply to global feedback in one place.
Review Alerts & Integrations
Send new-review alerts via email, Slack, Microsoft Teams, Zendesk, Freshdesk, and hundreds of tools through Zapier.
AI Replies & Auto Replies
Draft personalized replies with generative AI in one click, and define rules to send unlimited automated responses.
Custom Dashboards
Monitor the KPIs you care about on a single page and schedule dashboards to be emailed automatically.
Ratings Over Time
Measure how ratings change over time to understand the impact of new versions and marketing campaigns.
App Benchmarks
Comparative analysis of your iOS and Google Play apps against the wider market.
Reviews API
Export review and ratings data programmatically via a RESTful JSON API, available as an add-on to Large and Premium plans.
Export & Tableau Connector
Export data to CSV and Excel, or build custom review reports inside Tableau via the data connector.
Pricing
- 1 user
- 5 sources
- 300 translations/month
- App ratings over time
- Sentiment, topics, tags & custom dashboards
- Slack, Teams & integrations
- 3 users
- 40 sources
- 1,500 translations/month
- All standard features
- Custom dashboards
- Integrations
- 7+ users
- 100 sources
- 3,000 translations/month
- Export to CSV & Excel
- Reply in Appbot & integrations
- Unlimited AI auto replies
- Optional API access
- 20+ users
- All Large features
- Single Sign-On (SSO)
- Procurement support
- Optional invoice billing
- Tableau data connector
- Optional API access
Best For
Product Feedback Analysis
Product teams use AI sentiment and topic analysis to surface what users love and where apps fall short, informing the roadmap.
Customer Support & Reply Management
Support teams monitor reviews in real time and reply directly from Appbot or connected CRMs to improve ratings and retention.
Competitive Benchmarking
Teams compare their app's sentiment and ratings against competitors and the market using benchmarks and source comparisons.
Global Feedback Monitoring
International teams auto-translate and centralize reviews across countries and stores to act on feedback worldwide.
Executive Reporting
Custom dashboards and scheduled email reports keep stakeholders informed on ratings trends and key KPIs.
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