AmplifAI
AI-powered contact center performance management, coaching, and quality assurance platform
Founded
2015
Starting Price
Custom
Category
Call Center
Last updated March 30, 2026
About AmplifAI
AmplifAI is a comprehensive contact center AI platform that unifies data from 150+ sources to drive agent performance through automated QA, AI-powered coaching, gamification, and real-time analytics. Trusted by 10,000+ CX teams including The Home Depot, GoDaddy, and Discover, it helps organizations reduce handle time, improve sales conversions, and boost customer satisfaction scores.
Pros & Cons
Pros
- Unifies data from 150+ contact center tools into a single performance view
- AI-driven coaching with Next Best Action recommendations saves supervisors up to 40% weekly time
- Proven results with measurable ROI — 27% sales conversion improvement and 5% handle time reduction
- Automated QA scores 100% of interactions, eliminating manual sampling bias
- Excellent customer success team that helps with contact center best practices
Key Features
Automated Quality Assurance
100% data-driven call analysis and scoring that replaces manual QA processes with AI-powered evaluations and calibration tools
AI-Driven Coaching
Next Best Action recommendations that automatically plan, prepare, and summarize coaching sessions with personalized insights for each agent
Performance Intelligence
Unified dashboards aggregating data from 150+ integrations including CRM, CCaaS, voice, and workforce management systems
Gamification & Recognition
Engagement tools with leaderboards, games, incentive calculators, and generative AI-powered recognition to motivate agents
CX Intelligence
AI-driven conversation analytics providing actionable customer experience insights across voice, chat, email, and social channels
High Performer Personas
AI identifies top performer behaviors and replicates successful patterns across the team through targeted coaching actions
Role-Specific Dashboards
Pricing
Essentials
Custom/month
- Basic performance tracking
- Coaching analytics
- Core dashboards
- Standard integrations
Professional
Custom
Best For
Contact Center Performance Management
Unify fragmented performance data across all channels and systems to give supervisors and agents a single source of truth for metrics, coaching, and improvement tracking
Automated Quality Assurance
Replace manual call sampling with AI-powered scoring of 100% of customer interactions across voice, chat, and email to ensure consistent quality standards
Agent Coaching & Development
Use AI-generated coaching plans and Next Best Action recommendations to personalize agent development and replicate top performer behaviors across the team
BPO & Outsourcing Operations
Manage performance consistency across distributed contact center teams with role-specific dashboards, gamification, and standardized coaching workflows
