Aidbase
AI-powered customer support suite for SaaS startups
Founded
2023
Starting Price
$0
Category
Customer Support
Last updated March 3, 2026
About Aidbase
Aidbase is an AI-powered support platform for SaaS startups combining chatbot, ticketing, knowledge base, and email support. Its AI chatbot trains on your product data to resolve queries instantly, reducing response times by 70% and helping small teams handle support at scale.
Pros & Cons
Pros
- Purpose-built for SaaS startups not bloated enterprise
- All-in-one: chatbot, tickets, knowledge base, and email
- 70% reduction in response times
- Embeddable widgets integrate into your app
- Free plan to get started immediately
Cons
Key Features
AI Chatbot
Custom-trained chatbot expert on your product that resolves queries instantly
AI Ticket System
Intelligent ticketing that categorizes, prioritizes, and resolves 10x faster
Knowledge Base
AI-searchable help center for customers and support agents
Email Support AI
AI handles incoming support emails with suggested responses
Embeddable Widgets
Drop-in support components that integrate into your SaaS app
Custom Branding
Customize chatbot appearance, voice, and colors to match your brand
Pricing
Free
$0
- Basic chatbot
- Limited messages
- Knowledge base
- 1 team member
Starter
$29/month
Best For
SaaS Customer Support
Automate first-line support with AI chatbot trained on your docs
Startup Help Center
Build searchable knowledge base that reduces repetitive tickets
Email Support Automation
AI handles routine emails with brand-consistent responses
