
AI simulation training platform for contact centers and sales teams across 15 languages
Zenarate is an AI-powered simulation training platform designed as a 'flight simulator' for contact center agents and sales teams. The platform delivers life-like conversation, screen, and chat simulations where agents practice handling real customer scenarios before going live. Zenarate's AI Coach provides personalized training paths that adapt to each agent's skill level and learning pace. Supporting 15 languages across dozens of countries, Zenarate is built for global enterprise deployments. The platform has demonstrated measurable results: 56% faster speed-to-proficiency, 33% higher CSAT scores, and 32% lower agent attrition. Zenarate combines voice, screen, and chat simulation modalities, making it uniquely suited for contact centers where agents need to navigate systems while conversing with customers.
Life-like voice simulations where agents practice customer conversations with AI that responds naturally and dynamically
Practice navigating CRM, ticketing, and internal systems while handling customer interactions simultaneously
Train agents on written customer communication channels including live chat and messaging platforms
Personalized coaching that adapts training difficulty and focus areas based on individual agent performance
Deploy training globally across 15 languages with culturally appropriate conversation scenarios
Track speed-to-proficiency, skill development, and readiness metrics across teams and locations
Get new agents call-ready 56% faster with realistic simulations before they handle live customers
Train agents across voice, chat, and screen navigation simultaneously for omnichannel readiness
Roll out consistent training across international contact centers in 15 languages

AI sales coaching and roleplay platform trained on millions of B2B sales calls

Gamified AI roleplay platform for scalable sales and customer service training

Enterprise AI roleplay platform with photorealistic avatars and behavioral scoring

Voice-based AI roleplay platform with multilingual conversation training for sales teams

AI sales call simulator with voice and video roleplay for full sales cycle practice