Founded

N/A

Starting Price

Custom pricing based on team size. Free demo available.

About Second Nature AI

Second Nature AI is a conversational AI roleplay platform that enables organizations to train sales and customer service teams at scale through realistic two-way simulations. The platform uses advanced conversational AI to create natural, unscripted roleplay experiences where reps practice pitches, handle objections, and navigate customer interactions with an AI that responds dynamically. Second Nature's gamification features — leaderboards, scoring, and achievements — drive engagement and consistent practice. The platform can train 1,000+ reps simultaneously with instant, objective feedback and scoring, eliminating the bottleneck of manager-led roleplay sessions. Second Nature supports both sales and customer service training scenarios, making it versatile for revenue teams across the organization.

Pros & Cons

Pros

Gamification drives 3x higher engagement than traditional training methods
Scales to 1,000+ simultaneous users without manager bottlenecks
Supports both sales and customer service training in one platform
Objective AI scoring eliminates bias in performance evaluation
Quick deployment with pre-built scenario templates

Cons

Key Features

Two-Way AI Conversations

Natural conversational AI that responds dynamically, creating realistic practice scenarios that feel like real interactions

Gamified Training

Leaderboards, scoring, badges, and achievements drive consistent practice engagement across the team

Objective Scoring

AI evaluates every roleplay with consistent, unbiased scoring across pitch quality, objection handling, and communication skills

Scalable Deployment

Train 1,000+ reps simultaneously without requiring manager participation for each session

Custom Scenario Creation

Build roleplay scenarios tailored to your products, buyer personas, sales methodology, and customer service workflows

Multi-Use Case Support

Covers sales pitches, discovery calls, objection handling, customer support, onboarding, and compliance training

Pricing

Custom pricing based on team size. Free demo available.

Best For

Sales Team Certification

Certify reps on new products, messaging, or methodologies through scored AI roleplay assessments

Customer Service Training

Train support agents on de-escalation, product knowledge, and service protocols through realistic simulations

Onboarding at Scale

Onboard large cohorts of new hires simultaneously with standardized AI roleplay programs

Tags:ai roleplay sales training customer service training gamification sales coaching

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The best AI roleplay platform for driving consistent team adoption — ideal for organizations training both sales and customer service teams who need gamification to make practice a sustainable habit.

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Second Nature AI