Viewabo
Remote visual support for product and field service teams
About Viewabo
Viewabo is a remote visual support tool that lets support agents see through a customer's smartphone camera in real time. The agent sends a link by SMS, email, or chat, the customer opens it in their mobile browser, and the agent can guide a fix with annotations or decide whether a technician visit is needed. Plans are priced by sessions per month with unlimited agent seats.
Pros & Cons
Pros
- Customers join from a browser link with no app or account, which removes the main friction in getting a non-technical caller on video
- Unlimited seats on every plan, so a whole support or dispatch team can use it without per-agent fees
- Public, simple session-based pricing with soft overage instead of a hard cutoff
- Recordings with password-protected, expiring share links help with training, warranty claims, and escalations
- Reviewers on Capterra and G2 (4.5/5 from 14 reviews) describe setup as quick and the agent experience as straightforward
Cons
- Every call counts as a full session regardless of length, and unused sessions do not roll over
- No remote control of the customer's camera zoom or flashlight because of mobile OS restrictions
- Agents need desktop Chrome or Edge; older user reviews mention failures on some phones and on Firefox
- Does not operate reliably in mainland China
- Entry price of $79/month (annual) is steep for teams that only need a handful of video calls
Key Features
No-app camera sessions
Customers tap a link and share their phone's rear camera from Safari (iOS 11+) or Chrome (Android 5.0+). No app download, signup, or account is required.
Link delivery by SMS, email, or chat
Send the session link by SMS or email from Viewabo, or copy it into any messaging platform such as WhatsApp.
Live annotations and cursor
The customer sees the agent's cursor and on-screen drawings over their own camera feed, so the agent can point at the exact part to adjust.
Pause and freeze frame
Pausing freezes the video on both the agent's and customer's screens for a closer look at a component, label, or serial number.
Session recording
Every session is recorded for review and training, with retention from 90 to 365 days depending on the plan.
Secure recording sharing
Share recordings through tokenized links with optional password protection and expiry dates.
Unlimited seats
All self-service plans include unlimited agent seats; billing is based on total sessions across the team.
Usage alerts and soft overage
Service is never cut off at the session limit. Usage alerts fire as you approach the cap, and extra sessions are billed at a per-session rate.
Browser-only agent console
Agents run sessions from the latest Chrome or Edge on a desktop computer, with nothing to install.
Pricing
- 10 sessions
- No credit card required
- SMS links only to your verified phone number
- Billed annually at $948/yr ($99/month billed monthly)
- 50 sessions per month
- 90 days recording retention
- $3.00 per session overage
- Unlimited seats
- Billed annually at $2,388/yr ($249/month billed monthly)
- 150 sessions per month
- 180 days recording retention
- $2.50 per session overage
- Unlimited seats
- Billed annually at $4,788/yr ($499/month billed monthly)
- 500 sessions per month
- 365 days recording retention
- $2.00 per session overage
- Unlimited seats
Best For
Pre-dispatch triage for HVAC, plumbing, and electrical
See the unit or fault through the homeowner's phone before booking a truck roll, and resolve simple issues on the call.
Hardware and electronics support
Walk customers through setup or troubleshooting on the device itself instead of shipping a replacement.
Warranty claim verification
Inspect and record damage on appliances or equipment before approving a claim or sending a technician.
Dealer and partner network support
Guide installers and dealer technicians through equipment installs and repairs remotely.
Medical device triage
Check device alerts and guide basic repairs without dispatching a field rep.
Similar Tools
Respond.io
Unified messaging platform for customer conversations at scale
Tidio
AI customer service platform with live chat and chatbots
Verizon Connect
Enterprise fleet management with AI dash cams, GPS tracking, and deep integration with Verizon's cellular network infrastructure
Inline Help
Answer customer questions before they ask
Tiledesk
Open-source AI chatbot and live chat platform for customer support automation
ExpandIT
Field service management software for Microsoft Dynamics