Tiledesk
Open-source AI chatbot and live chat platform for customer support automation
About Tiledesk
Tiledesk is an open-source, no-code platform that combines AI chatbots with live agent support to automate customer conversations across multiple channels. It features a visual Design Studio for building conversation flows, ChatGPT-powered responses, and omnichannel messaging through WhatsApp, email, SMS, Facebook Messenger, and embedded web chat.
Pros & Cons
Pros
- Generous free plan with unlimited live chat and basic chatbot features
- Fully open-source codebase allowing self-hosting and deep customization
- No-code chatbot builder makes automation accessible to non-technical teams
- Seamless AI-to-human handoff keeps complex conversations flowing naturally
- Omnichannel support unifies WhatsApp, Messenger, email, and web chat in one inbox
- 14-day free trial with no credit card required for all premium features
Cons
- Steep learning curve due to extensive customization options and feature depth
- Integration setup with existing systems can require technical expertise
- Advanced features like WhatsApp and analytics locked behind the Premium plan
- Can be resource-intensive on self-hosted deployments
- Limited native integrations compared to larger competitors like Intercom or Zendesk
Key Features
AI Chatbot Builder
No-code Design Studio for creating automated conversation flows with drag-and-drop, powered by ChatGPT for intelligent LLM-based responses
Live Chat & Agent Handoff
Real-time live chat with seamless handoff from AI chatbot to human agents when complex issues require personal attention
Omnichannel Messaging
Unified inbox supporting WhatsApp Business, Facebook Messenger, email, SMS, voice, and embedded web chat widgets
Knowledge Base Integration
Connect your data sources so AI agents can provide accurate, context-aware answers drawn from your documentation and FAQs
Analytics & Reporting
Track customer engagement, response times, conversation volumes, and agent performance with built-in analytics dashboards
Email Ticketing System
Convert email inquiries into support tickets with assignment, tracking, and resolution workflows for structured issue management
Multilingual Support
Serve global customer bases with chatbot and live chat support in multiple languages for broader reach
CRM & Third-Party Integrations
Connect with HubSpot, Make, webhooks, and other business tools to sync customer data and automate workflows
Pricing
- Live chat widget
- Basic chatbot automation
- Push notifications
- Mobile apps (iOS & Android)
- Built-in CRM
- Unlimited conversation history
- User ratings & feedback
- Team inbox with private notes
- Canned responses
- Working hours configuration
- Webhooks & Make integration
- Widget unbranding
- Facebook Messenger integration
- WhatsApp Business integration
- Email ticketing system
- Advanced analytics & data export
- Unlimited departments & groups
- HubSpot integration
- Dedicated Customer Success Manager
- Onboarding and training
- IP filtering & activities log
- Self-hosted deployment support
- Smart assignment routing
- Custom email templates
Best For
E-Commerce Customer Support
Automate order status inquiries, returns processing, and product questions with AI chatbots while routing complex issues to live agents
SaaS Onboarding Assistance
Guide new users through product setup and feature discovery with interactive chatbot flows, escalating to support teams when needed
Multi-Channel Help Desk
Consolidate customer inquiries from WhatsApp, Facebook Messenger, email, and web chat into a single unified inbox for efficient team management
Lead Qualification & Capture
Deploy proactive chatbots on landing pages to engage visitors, qualify leads through conversational forms, and sync data to your CRM
Internal IT Support Automation
Build self-hosted AI assistants for employee IT requests, password resets, and knowledge base lookups to reduce help desk ticket volume
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Featured In
7 Best Open-Source Customer Support Platforms You Can Self-Host (2026)
Best for AI-powered support automation — the only open-source platform with a visual chatbot builder and seamless AI-to-agent handoff, ideal for teams wanting to deflect tickets before they reach humans
Best AI Chatbots With No-Code Visual Builders for Non-Technical Teams (2026)
Best for non-technical teams that need an open-source or self-hosted chatbot builder without forcing them to learn DevOps.