Userpilot
No-code product onboarding and activation platform for SaaS
Founded
2019
Starting Price
$299
Category
Customer Support
Last updated April 27, 2026
About Userpilot
Userpilot is a no-code platform that helps SaaS businesses create personalized in-app experiences for user onboarding, feature adoption, and product activation. It combines interactive walkthroughs, tooltips, checklists, and banners with product analytics to identify where users drop off and trigger the right guidance at the right moment.
Pros & Cons
Pros
- No-code visual editor makes building onboarding flows accessible to product managers, not just developers
- Combined onboarding + analytics platform identifies where users drop off AND lets you fix it in one tool
- Granular user segmentation enables personalized experiences by plan, role, company size, and behavior
- In-app resource center reduces support tickets by providing contextual self-serve help
- A/B testing built in for optimizing activation flows without external tools
Key Features
In-App Experiences
Build walkthroughs, tooltips, modals, banners, slideouts, checklists, and spotlights without code using a visual editor
User Segmentation
Target experiences based on user attributes, behavior, plan type, company size, and custom events
Product Analytics
Track feature usage, funnel completion, user paths, and cohort retention to identify activation bottlenecks
Onboarding Checklists
Guide new users through setup tasks with progress-tracking checklists that boost activation rates
Resource Center
In-app help center with searchable guides, video tutorials, and contextual support articles
NPS & Surveys
Collect in-app feedback with NPS scores, CSAT surveys, and custom micro-surveys triggered by behavior
A/B Testing
Test different onboarding flows and in-app messages to optimize activation and feature adoption rates
Pricing
Starter
$299/month
- Up to 2,000 MAU
- 10 segments
- In-app experiences
- Onboarding checklists
- Resource center
Best For
User Onboarding
Guide new signups through product setup with interactive walkthroughs and checklists to boost activation rates
Feature Adoption
Announce and drive adoption of new features with targeted in-app messages based on user segment and behavior
Churn Reduction
Identify disengaged users through analytics and re-engage them with triggered in-app experiences
Self-Serve Support
Build an in-app resource center that surfaces help articles contextually, reducing support ticket volume
Similar Tools
Mixpanel
Event-based product analytics with session replay and experimentation
Aidbase
AI-powered customer support suite for SaaS startups
Amplitude
AI-powered digital analytics for understanding user behavior and product optimization
Chargebee
Subscription billing and revenue management for growing businesses
Featured In
#2
Tools That Stop Your SaaS Signups From Bouncing Without Converting (2026)
Best for building the in-app guidance that turns signups into activated users — the most direct path from 'users don't know what to do' to 'users complete their first key action.'
#5
The Product-Led Growth Stack: 8 Tools Every Startup Needs (2026)
Best dedicated onboarding platform for PLG startups that have defined their activation metric and need to optimize the path to it
