Userlike
AI-powered customer messaging and live chat platform, built in Germany (now Lime Connect)
About Userlike
Userlike (rebranded as Lime Connect after joining Swedish CRM company Lime Technologies) is a German customer messaging platform that unifies website live chat, WhatsApp, email and other channels in one shared Message Center. It pairs human agents with Connect AI agents that can automatically resolve a large share of customer requests, and offers no-code Workflows and WhatsApp marketing campaigns on top. Hosted exclusively on European ISO 27001-certified servers, it is a popular GDPR-compliant choice for EU businesses.
Pros & Cons
Pros
- Built and hosted in Germany on European ISO 27001-certified servers — a genuinely GDPR-compliant option for EU companies
- Generous free plan with unlimited conversations on one website channel
- Unifies website chat, WhatsApp, Messenger, Instagram, Telegram, SMS and email in one shared Message Center
- Live chat translation and video calls with screen sharing built into the Team plan
- Modular AI pricing — AI agent billed per conversation (€99/mo incl. 100 conversations) with unused volume carrying over across the contract year
- 15+ years on the market with enterprise customers like Toyota, backed by Lime Technologies
Cons
- Big jump from the Free plan to Team at €90/month — no low-cost entry tier for solo users who outgrow Free
- Connect AI agents, Workflows and WhatsApp Campaigns all cost extra on top of every plan
- Analytics only included from the Corporate plan (€290/month) upward
- Admins who never chat still consume paid seats
- Reviewers note native automation scores below rivals like LiveChat and some settings are buried in menus
- Ongoing rebrand to Lime Connect may cause naming/documentation confusion
Key Features
Website Live Chat & Messaging
Customizable website messenger with unlimited conversations, file sharing, feedback options and live translation for chatting with visitors in any language
Omni-channel Message Center
Shared workspace that manages conversations across website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, SMS and email in one inbox
Connect AI Agents
AI agents trained on your website, help center or documents that automatically resolve customer requests end-to-end, with up to 80% resolution rates and per-conversation billing
AI Copilot for Agents
Operator-side AI that suggests answers, summarizes conversations and cuts research time, available as a per-user add-on
No-code Workflows
Drag-and-drop automation builder that connects to your CRM, ERP or internal tools to automate entire processes like returns, meter readings or service bookings
WhatsApp Campaigns
GDPR-compliant proactive WhatsApp marketing for newsletters, updates and reminders with unlimited contacts and ~90% open rates
Video Calls & Screen Sharing
Escalate chats to browser-based video calls with screen sharing, available from the Team plan up
GDPR & Enterprise Security
Developed and hosted in Germany on European ISO 27001-certified servers, with DPA, data retention controls and European Accessibility Act compliance
Integrations & API
Connects to CRM, shop and support systems, with basic API access on Team and full API access plus SSO on the Flex plan
Pricing
- 1 seat
- 1 website channel
- Unlimited conversations
- Messenger customization
- File sharing
- Feedback options
- Everything in Free
- 4 seats
- Unlimited channels
- 2 WhatsApp channels
- Live translation
- Video calls & screen sharing
- Basic API access
- Chatbot API
- Standard onboarding
- Everything in Team
- 10 seats
- 4 WhatsApp channels
- Analytics
- AI & WhatsApp add-ons available
- Everything in Corporate
- 10+ seats
- Unlimited WhatsApp channels
- Full API access
- Advanced routing
- SSO
- Organizations
- Dedicated account manager
Best For
GDPR-compliant customer support for EU businesses
European companies in banking, insurance or utilities use Userlike to offer live chat and WhatsApp support with data hosted exclusively on German/EU servers under a DPA.
Automating support with AI agents
Teams train Connect AI on their help center and documents to automatically resolve recurring requests — order status, returns, outage reports, meter readings — and hand off to humans when needed.
WhatsApp sales and marketing
E-commerce and retail brands run GDPR-compliant WhatsApp campaigns for newsletters, restock alerts and order updates while handling replies in the same Message Center.
Website lead generation and guidance
Companies like Toyota use the website messenger to guide visitors through content-heavy sites, answer product questions live and convert traffic into leads.
Multi-channel service teams
Support teams consolidate chat, WhatsApp, Messenger and email into one inbox with intelligent routing, canned responses and live translation for international audiences.
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