Unified Practice
Acupuncture software that schedules, communicates, charts, prescribes, invoices, and manages
About Unified Practice
Unified Practice is a cloud-based EHR and practice management platform built for acupuncture and Traditional Chinese Medicine clinics. It combines scheduling, TCM-specific charting, billing and insurance claims, integrated card payments, patient communication, and a patient portal in one HIPAA-compliant system. The company was founded by TCM practitioners and sells three tiers aimed at solo practitioners through multi-practitioner clinics.
Pros & Cons
Pros
- Built specifically for acupuncture and TCM, with point diagrams and TCM diagnosis intake forms
- Combines scheduling, charting, billing, payments, and patient communication in one system
- Online bookings automatically create patient records and send new-patient paperwork
- Reviewers praise hands-on support, including Zoom walkthroughs
- Published pricing with a 7-day free trial and a low entry tier for solo practitioners
- HIPAA-compliant and web-based, so it runs on desktops, tablets, and phones
Cons
- Advertised prices assume you use UnifiedPay; without it, plans cost roughly 50% more
- Insurance claims and telehealth require the Enhanced plan or higher
- Some reviewers report a learning curve and complicated navigation
- Charting fields can feel rigid, and some users report occasional downtime
- Narrow focus on acupuncture clinics limits its fit for other specialties
Key Features
Advanced scheduling
Book by service, room, or practitioner, with unlimited appointments, online booking, Google Calendar sync, and a waitlist on higher tiers.
TCM charting (EMR/EHR)
Clinical notes built for acupuncture, including point-selection diagrams, needle position mapping, and TCM diagnosis intake forms.
Licensed reference library
Built-in references from Nigel Wiseman and Paradigm Publishing, expanded with Matt Callison and Materia Medica content on the Enhanced plan.
Billing and insurance claims
Invoicing, superbills, and insurance claim submission, with an Office Ally integration on the Premium plan.
UnifiedPay payments
Integrated credit card processing with stored cards, gift cards, and real-time payment reports. Using it lowers the monthly subscription price.
Patient communication
Automated email reminders, 50 free SMS per month, website real-time chat, and Constant Contact email marketing on higher tiers.
Patient portal
Patients book appointments, complete intake and consent forms, and share files online.
Telehealth
Virtual appointments for remote follow-ups, included from the Enhanced plan.
Reporting and business insights
Financial and clinic activity reports, with advanced business insights on the Enhanced and Premium plans.
Inventory and service packages
Track inventory, sell products such as herbs, and sell pre-paid treatment packages on the Premium plan.
Pricing
- Price with UnifiedPay; $74/mo without
- 1 practitioner + 1 staff license
- Additional practitioner $32/mo
- Unlimited appointments and advanced scheduling
- Charting / clinical notes (EMR/EHR)
- Invoicing, payments, superbills
- Patient portal and file sharing
- Unlimited emails and 50 free SMS per month
- Unlimited file storage
- Google Calendar sync
- Price with UnifiedPay; $114/mo without
- 1 practitioner + 5 staff licenses
- Additional practitioner $38/mo
- Everything in Starter
- Insurance claims
- Telehealth appointments
- Website real-time chat
- Email marketing with Constant Contact
- Advanced reporting and business insights
- Waitlist
- Price with UnifiedPay; $152/mo without
- 1 practitioner + unlimited staff licenses
- Additional practitioner $38/mo
- Everything in Enhanced
- Advanced business insights
- Team chat
- Office Ally integration
- Service packages
Best For
Solo acupuncture practice
A single practitioner handles online booking, TCM charting, invoicing, and reminders on the Starter plan.
Multi-practitioner TCM clinic
Clinics with several practitioners and front-desk staff manage rooms, schedules, insurance claims, and team chat on the Enhanced or Premium plans.
Insurance billing for acupuncture
Practices that bill insurance submit claims, produce superbills, and connect to Office Ally for clearinghouse processing.
Acupuncture school clinics
Universities and teaching clinics use the shared charting and scheduling tools to run student clinic operations.
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