Twig
AI assistant that resolves customer support issues instantly with cited sources
Founded
N/A
Starting Price
0.99
Category
Customer Support
Last updated March 14, 2026
About Twig
Twig is an AI-powered customer support assistant used by 4,500+ support agents to resolve tier-1+ tickets instantly. The platform combines retrieval-augmented generation (RAG) with your existing knowledge base, resolved issues, and help articles to draft accurate responses — always with cited sources that can be independently verified. Twig reduces AI hallucinations by generating answers only from pre-indexed customer data. Support agents get drafted responses without manual lookups, resulting in 3x faster response times and 40-50% savings in customer response hours. The platform includes embedded SaaS widgets, session memory for follow-up responses, and an Outlook native plugin.
Pros & Cons
Pros
- Per-question pricing — pay only for what you use
- Unlimited seats included on all plans
- Always cites sources — reduces hallucination risk
- 3x faster response times reported by customers
- Integrates with existing knowledge bases and help centers
Cons
Key Features
RAG-Powered Responses
Uses retrieval-augmented generation to draft answers from your existing knowledge base and resolved tickets.
Source Citations
Every AI-generated response includes cited sources that agents can independently verify before sending.
Hallucination Reduction
Generates answers only from pre-indexed customer data to minimize inaccurate or fabricated responses.
Session Memory
Maintains context across a conversation for accurate follow-up responses without re-explaining.
SaaS Widget Embedding
Embed Twig directly into your product as a customer-facing support widget.
Outlook Plugin
Native Outlook integration for support teams that manage tickets via email.
Pricing
Self Serve
0.99/question
- Unlimited seats
- Basic setup
- Knowledge base indexing
- Source citations
Managed OnBoarding
Custom
Best For
Tier-1 Ticket Automation
Automatically draft responses for common support questions, freeing agents for complex issues.
Knowledge Base Activation
Turn existing help articles and resolved tickets into instant AI-powered answers.
Email Support Acceleration
Use the Outlook plugin to draft cited responses directly in email workflows.
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