Tender Support
Better, simpler customer support software
About Tender Support
Tender Support is a hosted customer support platform built by ENTP that combines a shared inbox help desk, public community forums, and a self-service knowledge base. It centralizes email-based support into organized queues with assignments, canned replies, and automatic follow-up reminders so small teams can deliver responsive, well-tracked customer service.
Pros & Cons
Pros
- Combines help desk, community forums, and knowledge base in one hosted product
- Email-centric workflow feels familiar and is fast for small teams
- Queues, assignments, and follow-up reminders keep support organized
- Simple, transparent flat-rate pricing with predictable per-agent add-ons
- 14-day free trial with no credit card required
Cons
- No free tier beyond the trial
- Feature set and interface have not been significantly modernized in years
- No published native mobile apps; relies on email-based mobile workflow
- Limited integrations and automation compared to larger modern help desks
- Annual billing requires contacting support rather than self-service
Key Features
Email-Driven Help Desk
Manage all support discussions like email: receive notifications, reply on the go, and use keywords to quickly take action on tickets
Community Forums
Let users interact, share, and discuss ideas with public or private replies so customers can help one another
Knowledge Base
Publish self-service articles and FAQs so customers can quickly find answers without contacting an agent
Queues & Assignments
Organize discussions into queues by type, priority, person, or team and assign the right agent to each conversation
Echo Templates
Save and reuse canned replies for frequently asked questions while still personalizing each response
Follow-Up Reminders
Tender automatically reminds you to follow up at the right time so discussions don't slip through the cracks
Reports
Track response times, resolution times, and team productivity with built-in reporting
Single Sign-On
Integrate authentication so customers can access support using your own login system
VIP & Restricted Access
Give priority attention to key customers and set restricted access to articles and discussions
Custom Branding
Host on a custom domain with full CSS customization and JavaScript UI access on the Pro plan
Pricing
- Email support help desk
- Knowledge base
- Community forums
- Canned replies
- Single sign-on
- Advanced reports
- One agent included ($20/mo per extra agent)
- Everything in Standard
- Private site
- Dedicated priority support
- Restricted staff accounts
- Automatic timeouts
- Full CSS customization
- Full JS UI access
Best For
Small Business Help Desk
Centralize customer email into a shared, organized inbox with queues and assignments for a small support team
Community-Driven Support
Run public forums where customers ask questions and discuss your product, reducing repetitive one-to-one tickets
Self-Service Knowledge Base
Deflect common questions by publishing FAQ and help articles customers can search on their own
SaaS Product Support
Use single sign-on and custom branding to embed support into a software product's customer experience
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Ready to try Tender Support?
Start using Tender Support today and boost your productivity.
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