Founded

2013

Starting Price

\u00240

About tawk.to

tawk.to is the world's most popular free live chat application, serving over 265,000 businesses with a 20%+ market share. It provides unlimited agents, unlimited chat history, and a complete customer communication suite including live chat, ticketing, knowledge base, and CRM â€” all at no cost. Optional paid add-ons include AI-powered chat automation, hired agents, and branding removal.

Pros & Cons

Pros

Completely free core product with no limits on agents, chats, or websites
Most widely used live chat platform with over 20% global market share
Comprehensive free suite including chat, ticketing, knowledge base, and CRM
Easy setup and user-friendly interface with quick onboarding
24/7 customer support available via chat and email at no cost

Key Features

Free Live Chat Widget

Fully featured live chat widget with unlimited agents, unlimited chats, and no volume restrictions on any plan

Ticketing System

Built-in email ticketing to manage and track customer support requests alongside live chat conversations

Knowledge Base

Free hosted knowledge base with rich text editor supporting images, GIFs, code snippets, and video embeds

AI Assist

AI-powered chatbot that uses your knowledge base to provide 24/7 automated responses, agent suggestions, and multilingual support

CRM & Contact Management

Built-in contact management system to store customer information, track interactions, and reference past communications

Real-Time Visitor Monitoring

Track website visitors in real-time, see which pages they browse, and proactively initiate conversations

Video, Voice & Screen Sharing

Optional add-on for live video and voice calls plus screen sharing directly within the chat widget

Pricing

Free

\u00240

Unlimited agents
Unlimited chat history
Live chat widget
Ticketing system
Knowledge base

Best For

Small Business Customer Support

Provide real-time customer support on your website without any software costs, ideal for startups and small businesses on a budget

E-commerce Live Chat

Engage online shoppers in real-time to answer product questions, reduce cart abandonment, and increase conversions

Lead Qualification

Use visitor monitoring and proactive chat to identify and engage potential leads browsing your website

24/7 Automated Support

Deploy AI Assist to handle customer inquiries around the clock using your knowledge base content

Tags:live chat customer support helpdesk ticketing knowledge base

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Featured In

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tawk.to