tawk.to
100% free live chat software for websites
About tawk.to
tawk.to is the world's most popular free live chat application, serving over 265,000 businesses with a 20%+ market share. It provides unlimited agents, unlimited chat history, and a complete customer communication suite including live chat, ticketing, knowledge base, and CRM — all at no cost. Optional paid add-ons include AI-powered chat automation, hired agents, and branding removal.
Pros & Cons
Pros
- Completely free core product with no limits on agents, chats, or websites
- Most widely used live chat platform with over 20% global market share
- Comprehensive free suite including chat, ticketing, knowledge base, and CRM
- Easy setup and user-friendly interface with quick onboarding
- 24/7 customer support available via chat and email at no cost
- Mobile apps for iOS and Android to manage chats on the go
Cons
- Push notifications on mobile can be delayed or inconsistent, leading to missed messages
- Limited customization options compared to premium live chat competitors
- Free widget displays 'Powered by tawk.to' branding unless you pay $29/mo
- Advanced features like AI and video are paid add-ons, not included in the free tier
- Interface can feel overwhelming for new users with many settings and options
Key Features
Free Live Chat Widget
Fully featured live chat widget with unlimited agents, unlimited chats, and no volume restrictions on any plan
Ticketing System
Built-in email ticketing to manage and track customer support requests alongside live chat conversations
Knowledge Base
Free hosted knowledge base with rich text editor supporting images, GIFs, code snippets, and video embeds
AI Assist
AI-powered chatbot that uses your knowledge base to provide 24/7 automated responses, agent suggestions, and multilingual support
CRM & Contact Management
Built-in contact management system to store customer information, track interactions, and reference past communications
Real-Time Visitor Monitoring
Track website visitors in real-time, see which pages they browse, and proactively initiate conversations
Video, Voice & Screen Sharing
Optional add-on for live video and voice calls plus screen sharing directly within the chat widget
Hire Live Agents
On-demand professional chat agents available from just $1/hour to handle customer inquiries when your team is unavailable
Pricing
- Unlimited agents
- Unlimited chat history
- Live chat widget
- Ticketing system
- Knowledge base
- CRM
- Visitor monitoring
- Mobile & desktop apps
- Everything in Free
- Remove 'Powered by tawk.to' branding from widget
- 24/7 automated chat responses
- Agent response suggestions
- Multilingual chat support
- Knowledge base-powered answers
- Live video calls
- Voice calls
- Screen sharing
- Annual billing available
Best For
Small Business Customer Support
Provide real-time customer support on your website without any software costs, ideal for startups and small businesses on a budget
E-commerce Live Chat
Engage online shoppers in real-time to answer product questions, reduce cart abandonment, and increase conversions
Lead Qualification
Use visitor monitoring and proactive chat to identify and engage potential leads browsing your website
24/7 Automated Support
Deploy AI Assist to handle customer inquiries around the clock using your knowledge base content
Multi-Site Support Management
Manage live chat across multiple websites and properties from a single dashboard with unlimited agents
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