SupportBee
Turn customer emails into organized support tickets
Founded
2011
Starting Price
$17
Category
Customer Support
Last updated May 10, 2026
About SupportBee
SupportBee is a collaborative customer support ticketing system that converts customer emails into organized tickets while preserving email's familiar simplicity. It combines a shared team inbox with an integrated knowledge base and customer portal so teams can assign, comment on, and resolve tickets together.
Pros & Cons
Pros
- Email-like interface has a low learning curve for teams migrating from shared inboxes
- Integrated knowledge base and customer portal included without third-party add-ons
- Quick setup typically measured in minutes
- Transparent two-tier pricing with no per-feature gating surprises
- White-labeled emails preserve brand identity in customer communications
Key Features
Shared Team Inbox
Email-like interface for managing customer support tickets collaboratively across the team.
Integrated Knowledge Base (KBee)
Built-in knowledge base for customer self-service deflection of common questions.
Customer Portal
Branded portal where customers can track and view the status of their support tickets.
Internal Comments & Assignments
Discuss tickets privately with teammates and assign ownership without leaving the thread.
White-labeled Emails
Send replies from your own domain so customers see your brand, not SupportBee.
Snippets & Filters
Save canned responses and create custom filters to triage incoming tickets quickly.
Satisfaction Ratings
Collect CSAT feedback after every ticket resolution to track support quality.
Pricing
Startup
$17/user/month
- Shared Inbox
- Knowledge Base
- Basic integrations
- Unlimited tickets
- Snippets and filters
Best For
Small business shared support inbox
Replace a generic support@ inbox with a true ticketing system that assigns and tracks every customer email.
Professional services firms
Accounting and law firms use SupportBee to manage client correspondence with audit trails and assignments.
SaaS customer support teams
Growing SaaS companies use the shared inbox plus knowledge base to scale support without enterprise pricing.
Internal IT and operations help desk
Teams route internal requests through a customer portal for transparency and SLA tracking.
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