Staffino
Collect, analyse, and turn feedback into growth
About Staffino
Staffino is a cloud-based customer and employee experience management platform that helps enterprises collect feedback across touchpoints, analyze it with AI, and close the loop with customers. It combines CX and EX dashboards, surveys, sentiment analysis, and gamified employee recognition in one workspace.
Pros & Cons
Pros
- Combines customer and employee experience in one platform instead of two separate tools
- Strong AI layer for topic, sentiment, and summary analysis of open-ended feedback
- Gamification and recognition modules drive frontline adoption beyond just managers
- Positioned at a noticeably lower price point than Medallia or Qualtrics
- Hands-on CX consulting available alongside the software
Cons
- No public pricing — every deal requires a sales conversation
- Smaller ecosystem and integration library than enterprise incumbents
- Brand recognition outside Europe is still limited
- Best fit for mid-market and enterprise; overkill for small teams
Key Features
CX & EX Dashboards
Unified dashboards for customer and employee experience metrics with role-based views and drill-downs.
Multi-Channel Surveys
Collect feedback through email, SMS, web, kiosk, QR codes, and post-purchase touchpoints.
AI Topic & Sentiment Analyzer
Automatically tags open-ended feedback with topics and sentiment to surface trends without manual coding.
AI Feedback Responder
Generates context-aware response drafts to customer feedback so frontline managers can close the loop faster.
Insight Summarizer
Condenses large volumes of feedback into executive-ready summaries highlighting key themes and risks.
Closed-Loop Feedback Management
Assigns detractors and complaints to owners, tracks resolution SLAs, and confirms recovery with the customer.
Employee Recognition & Gamification
Leaderboards, badges, and rewards motivate frontline staff based on real customer feedback scores.
Public Reviews Connector
Aggregates Google, Facebook, and other public reviews alongside first-party feedback for a single CX picture.
CX Consulting & Audits
In-house CX experts run journey audits and program design alongside the software for full-service rollouts.
Pricing
- CX and EX surveys across all channels
- AI Topic & Sentiment Analyzer
- Closed-loop feedback workflows
- Employee recognition modules
- Public reviews connector
- Optional CX consulting and audits
Best For
Retail Customer Experience
Capture in-store and post-purchase feedback at scale and route detractors to store managers for fast recovery.
Contact Center Quality
Measure post-call CSAT, tag drivers automatically, and tie scores to agent recognition and coaching.
Employee Experience Programs
Run pulse surveys, recognition, and engagement tracking for frontline workforces in retail, telco, and utilities.
Online Reputation Management
Pull public reviews into the same dashboard as private feedback to manage brand sentiment holistically.
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