Specops uReset
Secure self-service password reset for Active Directory and Entra ID
About Specops uReset
Specops uReset is a cloud-based self-service password reset (SSPR) tool from Specops Software, an Outpost24 company. Users reset or change their Active Directory or Entra ID passwords from any device, browser, or the Windows logon screen, on or off VPN, after verifying their identity with multi-factor authentication. For Active Directory it also updates locally cached credentials, which cuts hard-to-troubleshoot helpdesk calls from remote workers.
Pros & Cons
Pros
- Updates locally cached AD credentials for remote users who are off VPN, a gap many SSPR tools leave open
- Wide choice of identity providers and MFA factors, with fallbacks if one provider is unavailable
- Reviewers report a noticeable drop in helpdesk password-reset workload
- Service desk verification step helps stop social engineering and vishing attacks on the helpdesk
- Auto-enrollment from existing AD data speeds up rollout
- Aligns with NIST, PCI-DSS, and NCSC CAF requirements
Cons
- No public pricing; you must request a quote
- Focused on Microsoft identity (Active Directory and Entra ID), so it doesn't suit non-Microsoft directories
- Some reviewers note it isn't a registered Entra ID application, so Conditional Access policies can't govern it
- Minor UI quirks reported, such as password policy text needing a side scroll
- Hybrid deployments require installing an on-premises gateway component
Key Features
Self-service password reset
Users reset forgotten or expired Active Directory or Entra ID passwords from a web browser, the Windows logon screen, or a mobile app without calling the helpdesk.
Cached credential updates
When using Active Directory, uReset updates local cached credentials even when the user is off VPN and no domain controller is reachable.
Flexible MFA options
Identity verification through third-party providers including Duo Security, Google Authenticator, Microsoft Authenticator, Okta, PingID, Symantec VIP, and YubiKey, with multiple factors as fallbacks.
Auto-enrollment and enforcement
Admins auto-enroll users from identifier data already in Active Directory, or nudge them to enroll with emails, balloon tips, or a full-screen browser at Windows logon, and track progress with reports.
Service desk verification
Blocks helpdesk staff from resetting passwords or performing other sensitive actions until the end user completes an ID verification step, which helps against vishing impersonation.
First Day Password add-on
New hires set their first password themselves after verifying with a government ID, mobile code, or personal email, so IT never shares an initial password.
Specops Verified ID add-on
Adds government-issued ID scanning and biometric liveness detection to the reset workflow, validated against Active Directory or Entra ID.
SIEM and analytics integration
Sends security events to SIEM, SOC, and analytics platforms for visibility into reset activity.
Geographic and IP restrictions
Restrict password-reset capabilities by geography or IP address.
Pricing
- Volume-based tier pricing by number of users in scope
- Product upgrades included
- Technical support included
- Add-ons available: First Day Password, Specops Verified ID
Best For
Reducing helpdesk password tickets
IT teams offload forgotten and expired password resets to users, freeing service desk agents for higher-value work.
Supporting remote and hybrid workers
Employees off VPN reset passwords and keep cached credentials in sync, avoiding lockouts on laptops away from the office.
Securing new hire onboarding
New employees verify their identity and set their own first password without IT emailing or reading out a temporary one.
Hardening the helpdesk against social engineering
Service desk staff must verify callers before resetting passwords, blocking vishing and AI-driven impersonation attempts.
Meeting compliance requirements
Organizations pursuing ISO 27001, PCI-DSS, or NIST alignment use uReset's MFA-backed reset flow and audit reporting.
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