Crisp
All-in-one AI customer messaging platform for startups and SMBs
Founded
2015
Starting Price
0
Category
Customer Support
Last updated April 27, 2026
About Crisp
Crisp is a bootstrapped, AI-powered customer messaging platform founded in 2015 in Nantes, France. It consolidates live chat, email, WhatsApp, Instagram, Messenger, Telegram, and SMS into a single shared inbox, giving support teams one place to manage every conversation. Beyond messaging, Crisp bundles a knowledge base, CRM contact management, AI-driven chatbot builder, co-browsing (MagicBrowse), campaign messaging, and a ticketing system into a flat-rate workspace pricing model. With 600,000+ users and no venture capital, Crisp has built a reputation as a cost-effective Intercom alternative that delivers omnichannel support, automation, and AI capabilities at a fraction of the price. The platform is particularly well-suited for startups and growing SMBs that want professional customer support tooling without enterprise-level budgets.
Pros & Cons
Pros
- Generous free plan with 2 seats and unlimited conversations for testing
- Flat-rate workspace pricing keeps costs predictable as teams scale within a tier
- Significantly cheaper than Intercom and Zendesk for comparable omnichannel features
- Unified inbox consolidates chat, email, WhatsApp, Instagram, SMS, and more in one place
- Quick setup with chat widget installable in under 10 minutes via JavaScript snippet
Key Features
Omnichannel Shared Inbox
Centralizes conversations from live chat, email, WhatsApp, Instagram, Messenger, Telegram, and SMS into a single unified inbox so agents never have to switch between tools.
AI Agent & MagicReply
Built-in AI assistant that generates instant replies, summarizes conversations, transcribes audio messages, categorizes topics, and handles multilingual support automatically.
Chatbot Builder
Visual no-code workflow builder for creating automated chatbots that can handle tier-1 support requests, route conversations, collect data, and qualify leads across all channels.
Knowledge Base
Create and publish a self-service help center with articles, categories, and multilingual support. Integrates with the AI chatbot to surface relevant answers automatically.
Live Chat Widget
Customizable website chat widget with real-time messaging, typing indicators, file sharing, and rich media support. Installable via JavaScript snippet in under 10 minutes.
CRM & Contact Management
Built-in customer profiles with conversation history, custom data fields, segmentation, and integrations with external CRMs like HubSpot, Pipedrive, Salesforce, and Zoho.
Pricing
Free
0/month
- 2 agent seats
- Website chat widget
- Shared inbox (chat only)
- Mobile & desktop apps
- Contact form
Best For
Startup Customer Support
Early-stage startups can use Crisp's free plan to provide professional live chat support with 2 agents, then upgrade to Mini or Essentials as the team grows without switching platforms.
Omnichannel Support for E-Commerce
Online stores can centralize customer conversations from website chat, WhatsApp, Instagram, and email into one inbox, with Shopify integration for order context during support interactions.
Automated Tier-1 Support
Build no-code chatbots to handle repetitive questions like shipping status, return policies, and account issues, freeing up human agents for complex cases.
Self-Service Knowledge Base
Create a multilingual help center that integrates with Crisp's AI to automatically surface relevant articles during conversations, reducing ticket volume.
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