SMAX AI
All-in-one AI sales engagement platform with live chat, AI agents, and multi-channel automation
About SMAX AI
SMAX AI is a comprehensive sales engagement platform that combines AI-powered live chat, automated agent teams, and multi-channel re-marketing tools to help businesses convert website visitors into customers. It lets you build dedicated AI Agent teams with custom roles and knowledge bases, deploy web chat widgets, and automate conversation flows across every major messaging channel — all from a single dashboard.
Pros & Cons
Pros
- Combines live chat, AI agents, and re-marketing in a single platform
- Supports a wide range of AI models (OpenAI, Claude, Gemini, DeepSeek, Grok)
- Broad multi-channel coverage including TikTok Shop and LINE
- Visual automation flow builder requires no coding
- Native Shopify integration suits e-commerce teams
- 24/7 live and phone support included
- Mobile app for managing conversations anywhere
Cons
- Website is JS-rendered, making self-research harder for prospects
- Pricing not fully transparent on public pages
- Smaller ecosystem compared to established platforms like Intercom or Drift
- AI agent quality depends on the underlying model chosen
- Annual billing required to unlock best pricing (16% discount)
Key Features
Multi-Channel Live Chat
Manage customer conversations across web chat, Facebook Messenger, Instagram, Telegram, LINE, TikTok Shop, and Gmail from one unified inbox
AI Agent Teams
Create dedicated AI Agent teams with distinct roles, personalities, and knowledge bases to handle different parts of the sales funnel
Automation Flow Builder
Build visual conversation automation workflows to qualify leads, answer FAQs, and route conversations without code
Re-marketing Tools
Re-engage past visitors and leads with targeted automated messaging campaigns across connected channels
Web Chat Widget
Deploy a customisable chat widget on any website to capture and engage visitors in real time
AI Model Integrations
Connect to leading AI models including OpenAI, Claude, Gemini, DeepSeek, and Grok to power your agents
Shopify & E-commerce Integration
Sync with Shopify and TikTok Shop to handle product queries, order updates, and purchase flows inside chat
Google Sheets Integration
Push lead data and conversation summaries directly into Google Sheets for reporting and CRM workflows
Mobile App
Manage live chats, agent activity, and notifications on the go via Android and iOS apps
24/7 Live Support
Round-the-clock live chat and phone support so your team is never left without help
Pricing
- Web chat widget
- AI agent
- Basic automation flows
- Multi-channel messaging
- Mobile app access
- Everything in Starter
- Multiple AI agent teams
- Re-marketing campaigns
- Shopify integration
- Google Sheets integration
- Everything in Growth
- Advanced automation flows
- Custom AI model integrations (OpenAI, Claude, Gemini)
- Priority support
- Analytics dashboard
- Everything in Pro
- Unlimited AI agents
- Dedicated onboarding
- Phone support
- Advanced re-marketing tools
- Everything in Business
- Custom integrations
- SLA guarantee
- Dedicated account manager
- White-label options
Best For
E-commerce Customer Support
Deploy AI agents on Shopify or TikTok Shop storefronts to handle product questions, order tracking, and upsells automatically
Lead Qualification & Nurturing
Use automation flows to qualify inbound leads 24/7, collect contact details, and route high-intent prospects to human sales reps
Multi-Channel Sales Engagement
Reach customers across Instagram, Facebook Messenger, Telegram, and LINE from a unified inbox without switching tools
Re-marketing Campaigns
Re-engage visitors who abandoned a conversation or browsed without converting using targeted automated follow-up messages
SaaS Onboarding & Support
Create AI agent teams with distinct knowledge bases to guide new users through onboarding while a separate team handles billing queries
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